Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. 

Qualification & Job experience requirements
• Preferred experience from services organization, working in a 24/7 model
• BE/BTECH or equivalent with 1-3 years of experience managing infrastructure technologies based on Linux/windows & implementing or supporting enterprise software applications and hardware used in web environments (Kronos/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor preferred)
Must-Have
• Candidate with strong English verbal and written communication – We have to deal with international clients all day.
• The person should be a multitasker - we work on multiple tasks in a day.
• They should be comfortable working in Rotation Shifts - changes monthly
• Working knowledge of IT ticketing/case logging tools
• Basic knowledge of Excel
• Basic knowledge of Linux or Unix
Good to have
• Advanced Excel
• Basic Python
Job description
• Installs, tests, documents, and troubleshoots the Pro Suite Applications (UKG Pro and Pro WFM)
• Respond, troubleshoot, and resolve application-level issues for business and technical users of the solution, support Kronos upgrades for the hosted customer base.
• Delivers managed service offerings to Workforce Dimensions customers requiring ongoing support
• Delivery of the product offered by the organization
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations as well as internally.
• Uses consultative techniques and skills in their consulting services delivery.
• Basic knowledge of SSO and SFTP is required.
• Adhering to UKG best practices and guide the team to follow the same.
• Will be responsible for maintaining SLAs for the provision of the product

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com