About PRGX Global, Inc ABOUT PRGX We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in more than 30 countries with the business intelligence to recover $1.2 billion in annual cash flow, unlocking value and improving the overall health of organizations across the world. We collaborate with supplier communities to realize improved profits and deliver the tools to optimize processes, finding immediate and lasting value. With end-to-end technology and deep vertical expertise that underpins our recovery, preventive, and analytics solutions, we provide the actionable insights to minimize leakage, optimize cash flow, and shape stronger, healthier businesses. For additional information on PRGX, please visit www.prgx.com. Job Description Join PRGX as aCustomer Success & Product Support Specialist, providing full-cycle support for our SaaS audit tools. You’ll be the go-to person for internal users, customers, and vendor inquiries—handling requests via email, phone, and our Jira system. We need someone organized, upbeat, and responsive, who enjoys providing white-glove support and helping shape the product experience. What You’ll Do + Serve as thefirst point of contactfor product issues, feature questions, and support requests across channels (Jira, email, voice). + Troubleshoot with confidence—and log every case in Jira. Resolve issues when possible or escalate effectively. + Document trend-driven feedback and together with the Product team drive continuous improvement. + Own end-to-end customer experience: investigate issues, deliver root causes, and maintain high follow-through. + Maintain and expand our internalKnowledge Baseand response standards with clear documentation. + Stay updated on product enhancements, new features, and bug fixes. + Support our global team, with flexible hours and occasional extended hours when needed. Professional Qualities + Natural people person: patient, approachable, and professional (you’ll support Fortune 500 companies and internal audit teams). + Detail-oriented multitasker: can prioritize and meet SLAs in a fast-paced, dynamic SaaS environment. + Proactive and dependable: takes ownership and solves problems independently. + Strong communicator: writes and speaks clearly in English. + Curious and forward-thinking: looks beyond individual tickets to identify patterns and opportunities for improvement. Preferred Qualifications + Bachelor’s degree preferred. + 1+ year in a customer support role—bonus if you’ve worked in SaaS or startups. + Familiarity with Jira/Atlassian tools, Excel, Outlook. + Bonuse s: knowledge of audit, claims, or accounting environments. + Ready to support P1/P2 tickets outside business hours in urgent situations. Why PRGX? + Be part of ourGlobal Client Success team, collaborating with Engineering, Product, and Implementation to influence our roadmap. + Grow your career in a high-impact, client-facing role with real influence. + Enjoy structured work hours (9 AM–6 PM ET) and support-as-needed flexibility for global delivery. Skills & Requirements Qualifications PRGX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, Protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.