Sr Business Program Manager
Exelon
Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose PRIMARY PURPOSE OF POSITION Develop, manage, and evaluate the Statewide Coordinator (SWC) and Gas Delivery Companies (GDC) transfers process to support Atlantic City Electric’s energy efficiency programs. Develop business plans, project charters, and performance metrics in support of business objectives. Ensure organizational alignment with management models and principles and drive the integration of best practices. Perform various assignments including requests for financial and operational reports, data analysis and modeling, business planning, and/or performance measurement. Coordinate quality assurance and/or change management activities with internal and external personnel. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies. Primary Duties PRIMARY DUTIES AND ACCOUNTABILITIES Lead development, implementation, and evaluation of the Statewide Coordinator (SWC) and Gas Delivery Companies (GDC) transfers process to support Atlantic City Electric’s energy efficiency programs. Provide requirements analysis, performance measurement, and quality assurance. Manage scope, schedule, and budget for process. (40%) Coordinate and report on process/project/initiative assignments. Develop performance indicators and tracking mechanisms to monitor and report results. Prepare, review, and analyze reports, controls, and other financial & operational information for Process. (15%) Coordinate work plans to implement corrective actions that are identified as a result of performance assessment. (5%) Support process coordination across multiple areas / departments. Coordinate with stakeholders on the review and execution of deliverables. Coordinating with Energy Efficiency Team and other internal departments to verify invoices and ensure invoiced measures and savings are accurately represented and tracked in the SWC system. (5%) Use excel and SharePoint skillset to actively manage ACE's responsibilities on the SWC SharePoint site. Manage ticket process, working with Energy Efficiency team to address technical system issues. (10%) Participate in process improvement task forces. Provide benchmarking analysis. Prepare status reports to leadership. (10%) Track Company’s performance relative to the programs and provide recommendations on goals and performance indicators to improve performance. (5%) Represent Atlantic City Electric in coordination meetings with external stakeholders. Deliver ACE's position and status related to relevant topics and SWC systems issues, invoicing, and payments. Maintain relevant action item log and tracking task completion/updates. Report out and coordinate with Energy Efficiency team and portfolio management team as needed. (25%) Job Scope JOB SCOPE This is an individual contributor position that works independently with only general direction, relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals. The position regularly mentors less experienced colleagues. Direct Reports = 0 Indirect MAST = 0 Indirect Craft = 0 Financial Scope: Direct impact on budget is substantial – This position has a direct impact on the Company’s performance regarding its energy efficiency programs – by managing scope, budget and schedule to within approved parameters, and providing structured and detailed reports to the appropriate Management team. Drives the development of key processes to ensure complete and successful implementation. Develops and tracks key milestones. This position is also key to maintaining the company's image and good standing with customers, regulators, and shareholders in regards to developing, coordinating, and implementing projects/programs/initiatives that have a direct link to either customer experience, reliability, or the bottom line results of the organization. Contacts: This position requires interfacing across Exelon Corporation with various levels of personnel in Customer Operations, IT, Regional Operations, Distribution Operations, Transmission Operations, Corporate Security, Communications, Regulatory, and Legal. The ability to build relationships across the organization is critical. Will regularly serve as lead for cross-functional and cross company teams responsible for the integration of best practices through the organization. Supports the establishment of business plans and objectives for multiple areas / departments. Develops performance indicators and tracking mechanisms to monitor results. Minimum Qualifications MINIMUM QUALIFICATIONS Bachelor's degree in a business or S.T.E.M. field with 4-7 years of related business experience OR in lieu of bachelor's degree, 6-9 years of related business experience. Comprehensive understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs). Advanced proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs. Demonstrated business acumen and ability to create value with strong problem solving, analytical/financial, negotiation, and conflict management skills and a willingness to accept increased responsibilities. Demonstrated ability to build consensus, establish trust, meet critical deadlines, communicate effectively, and accept accountability of multiple tasks. Customer driven with demonstrated excellent written and oral communication skills and ability to interact with people of all levels. Demonstrated ability to develop and implement process enhancements and efficiencies including new technology Preferred Qualifications PREFERRED QUALIFICATIONS MBA or Master's degree in a business or S.T.E.M. field. Certification as : Certified Associate in Project Mgmt (CAPM) OR Project Management Professional (PMP) OR Six Sigma Black Belt Benefits Benefits Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $86,400.00/Yr. – $118,800.00/Yr. Annual Bonus for eligible positions: 15% 401(k) match and annual company contribution Medical, dental and vision insurance Life and disability insurance Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave Employee Assistance Program and resources for mental and emotional support Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement Referral bonus program And much more Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
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