Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Join us as an BT Business Process Analyst to do the best work of your career in this very exciting role! End User Services play a pivotal role in Workday delivering extraordinary support to our workmates globally. We believe in providing a quality support product ensuring efficient and effective support processes are in place to enable workmates to be their best selves. You will be an integral part of the Workday IT organization helping to drive service excellence and improvement programs, delighting our workmates and providing them with the service they deserve to carry out their day to day activities and yes, have fun while being challenged in the process!.

About the Role

We are seeking a Senior Business Process Analyst to lead cross-functional initiatives that improve operational efficiency, data-driven decision-making, and global procurement and IT service excellence. This role requires a strong background in business process design, IT asset lifecycle, procurement strategy, and advanced reporting using platforms like ServiceNow, Google Sheets, and dashboarding tools.

You'll work closely with stakeholders from Finance, Legal, IT, Procurement, and End User Services to align strategic goals with operational processes, manage and improve supplier performance, and enhance analytics capabilities. The ideal candidate is both a strategic thinker and a hands-on problem solver.

Process & Operations Leadership

Lead process improvement initiatives across procurement, asset management and BT service operations

Oversee end-to-end IT hardware and software lifecycle, from procurement to retirement.

Maintain and update SOPs related to procurement, asset lifecycle, and support services.

Support onboarding and compliance documentation for global vendors and suppliers.

Facilitate global inventory audits, logistics coordination, and supplier training.

Collaborate across departments to streamline and standardize business processes.

Reporting & Data Analysis

Design, build, and maintain dashboards and reports in ServiceNow and other platforms.

Translate business requirements into actionable insights through data analysis.

Conduct root cause analysis of process failures and recommend improvements.

Support QBRs (Quarterly Business Reviews) with internal and external stakeholders using clear, visual storytelling.

Strategic Planning & Governance

Support procurement demand planning, budgeting, and forecasting through data modeling and analysis.

Evaluate vendor performance through SLA tracking, KPI monitoring, and trend reviews.

Identify and eliminate inefficiencies, redundancies, or non-value-add processes.

Help drive policy alignment across multiple geographies and compliance frameworks.

What You’ll Achieve

Streamlined, globally consistent procurement and IT service processes.

Data-informed strategies that improve asset lifecycle sustainability and reduce costs.

Scalable documentation and training frameworks that enhance vendor and stakeholder engagement.

Clear visibility into operational performance through real-time dashboards and reporting.

About You

Basic Qualifications

5+ years of experience in business process analysis, procurement operations, IT asset management, or data analytics.

Strong proficiency in ServiceNow, Google Sheets (pivot tables, queries, advanced formulas), and PowerPoint/Slides.

Experience developing and maintaining SOPs and procedural documentation.

Proven ability to analyze data to drive strategic decisions and present findings clearly to leadership.

Preferred Qualifications

Experience with ITIL, ITSM, or similar governance frameworks.

Familiarity with vendor management, QBRs, and global procurement practices.

Strong interpersonal and communication skills across global teams and time zones.

Comfortable using tools like Miro for collaboration and journey/process mapping.

Ability to work independently, manage competing priorities, and drive initiatives forward.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!