**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Senior Business Intelligence Analyst will play a pivotal role in supporting both **Service Delivery** and **Sales** teams within Lumen’s Public Sector organization. This position is responsible for transforming complex data into actionable insights that improve customer outcomes, optimize operational performance, and drive strategic sales initiatives. The ideal candidate combines analytical rigor with strong business acumen and technical expertise. **The Main Responsibilities** + Partner with Service Delivery teams to monitor performance metrics, identify operational inefficiencies, and recommend data-driven improvements. + Collaborate with Sales teams to analyze pipeline trends, customer segmentation, and revenue forecasts. + Develop and maintain dashboards, reports, and scorecards using BI tools (Power BI, etc.). + Translate business needs into technical requirements and analytical solutions. + Conduct root cause analysis and present findings to cross-functional stakeholders. + Support data governance and ensure accuracy, consistency, and security of public sector data. + Assist in the development of predictive models and scenario planning for service and sales strategies. + Document processes and maintain knowledge repositories for BI assets. + Strong business acumen + Growth mindset—seeks feedback, learns fast, and improves processes continuously. + Proficient in Excel and SQL + Experience with CRM and ERP systems (e.g., Salesforce, SAP). + Knowledge of public sector KPIs and performance frameworks. + Exposure to cloud platforms (Azure, AWS) and data warehousing. + Ability to manage multiple priorities in a fast-paced environment. + Strategic thinker with attention to detail and a passion for data integrity. **What We Look For in a Candidate** + Bachelors degree in business Analytics, Economics, Business Administration, Information Systems, or related field. + Experience in business intelligence or data analytics, preferably in public sector or government services, but not required + Strong proficiency in SQL, Excel, and data visualization platforms (Power BI preferably). + Database Management Systems experience such as Oracle, Microsoft SQL Server, or Snowflake + Python development experience + ETL experience + Databricks experience is a bonus + Experience supporting both operational and sales teams. + Excellent communication and stakeholder engagement skills. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (https://jobs.lumen.com/global/en/benefits-statement) Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 339705 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 09/08/2025