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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

Are you passionate about delivering outstanding service in healthcare billing?  Our Revenue Cycle team is looking for a highly motivated Senior Billing Clerk/Patient Account Representative to join our dedicated DME/Home Infusion Billing Team.

Why Join Our Team?

Be part of a supportive, skilled Revenue Cycle department at one of the nation?s top health systemsWork in a collaborative, mission-driven environment dedicated to patient care and operational excellence

What Perks and Benefits Can You Look Forward to? 

2:1 match on retirement savingsExcellent medical, dental, and vision coverage starting on day one of employment.Generous Paid Time Off (PTO) and paid holidaysFlexible schedule Responsibilities*Process and submit paper claims for billing purposes. Respond to complex billing and collection cases and apply correct actions.Manage patient payments, including processing credit card transactions.Run patient statement and routinely screen patient for financial assistance programs.Represent the unit with limited authority regarding general administrative and operational matters on an as-needed basis.Handle patient billing inquiries via phone, providing courteous and knowledgeable assistance.Assist with UMHS transfers and coordinate collection activities for outstanding accounts.  Sort team mail and route correspondence as needed.Assist in the development of unit policies and procedures including identification and testing of potential billing solutions.Once your training is complete, you will assist in training new team members. Required Qualifications*High school diploma or equivalent combination of education and experienceProficiency in use of computers and software, including Microsoft office (Excel), products and email/calendar programs. Excellent verbal and written interpersonal skills. Ability to manage multiple items at a time. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, Federal, State, and local requirements and JCAHO standards. Ability to respect and protect confidential information, work in a team environment, build positive working relationships with other staff and faculty, and work independently.Desired Qualifications*Knowledge of University Health System policies, procedures, and regulations. Experience with University systems including MiChart/Epic, Outlook and Caretend, as well as CHAMPS, Availity and other payer websites. DME/Home Infusion billing experience within the last 5 years. Complete understanding of coordination of benefits Experience with documenting audits for code appropriateness.Ability to stay abreast of federal coding requirements and guidelines. Work Schedule

100% onsite 7:00 a.m. - 3:30 p.m.

Work Locations

Onsite in Ann Arbor.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.