Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management.
You would be joining the Support Tier 1 team that operates around the clock, in shifts, to provide excellent 24/7 assistance. Our team is dedicated, highly skilled, and committed to delivering outstanding support to ensure client happiness. Read on to learn more about the role!

About the Role

Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes. We are looking to hire in an 11am - 8pm schedule for this role.Provide HiredScore + Workday customers with technical support in the post-implementation processes, and ongoing daily operationsCollaborate with R&D and Customer Success to fix core product issuesRespond promptly to customer inquiriesProvide the Product team with customers’ feedback to help identify potential new features and common issuesProvide feedback to R&D teams regarding performance and scaleWork closely with the Customer Success and Implementation Teams to accommodate customer needs, and determine solutions to reduce costsEstablish standard processes in internal and external documentation, sharing feature requests and effective workarounds with other team membersAssist the Sales team with inquiries in the pre-sale process

About You

Basic Qualifications 

1+ years working in a technical support or technical customer service role.1+ years of professional or academic experience, including practical application with database technologies (e.g., MongoDB, NoSQL) or foundational front or backend coding abilities.Must be available to work the hours as outlined in the job description. (11am - 8pm)Excellent verbal and written communication skills in English.Computer Science or related field degree completed or close to completion

Other Qualifications

Familiarity with ticket and knowledge management tools such as JIRA, Intercom, CRM, ConfluenceExperience with visualization tools (such as Grafana, Kibana, etc.)Experience working in NOC  and performing technical investigations.Understanding of AWSSolid understanding of case handling processes and blocking issue procedures.Ability to balance multiple priorities and communicate across organizational boundaries.Excellent analytical skills and ability to provide solutions / workarounds to sophisticated problems; Passionate about problem-solving and have strong analytical skills.Ability to collaborate and build strong relationships with customers. A phenomenal teammate who will also establish relationships across the organisation to continue improving the way we serve our customers!Accustomed to the pressure related to resolution timeframes and priorities that require multitasking.Love to learn and can effectively absorb new technology and features.You’re a confident communicator (verbally and in writing), who collaborates efficiently with users at all levels and varying technical abilities.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!