Sr Associate Network Technology Support
AT&T
**Job Description:**
You will be responsible for the overall reliability and operations of AT&Ts Messaging, Mobility and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, help with investigation and remediation of acute and chronic issues that span multiple platforms and technology environments.
**Key Roles and Responsibilities:**
+ End- to-End service to support underlying technologies (messaging etc.)
+ 24x7 Platform Technical Support
FAULT MANAGEMENT
+ Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive)
+ Help with investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis
+ Mitigate/remediate complex technology fault conditions that span multiple production platforms and environments; implement restoration of service
+ May involve the implementation of vendor/IT fixes or design changes
+ Solves Tier 2 issues independently and works with additional support teams and vendors as needed
+ Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs)
TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT
+ Participates in collaboration sessions with vendors on product capabilities and improvements
+ Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates
+ May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event
+ May collaborate with upstream and downstream partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures
+ Help develop applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms
+ Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights
AUTOMATION
+ Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions
+ Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools
Required Experience:
+ 2-3 years’ experience Technical Career Pathway (TCP) role
+ 2-3 years' experience in UNIX, Redhat, Kubernetes, Cloud Experience, Azure
+ 2-3 years' experience with Application Support, IP Networking, OSI 7 Layer Model
+ 2-3 years' experience with Fault Management/Incident Management
Preferred Experience:
Experience with Messaging services
Desired Education:
Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred
**Working hours:** 9am -5pm shift with on-call rotation
**Location** : Brno, Office based job with flexibility
**Compensation** : Salary starting from **48** **,000** **CZK** gross monthly. The actual offered salary may be considerably higher based on your skills, knowledge and experience.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Brno, Jihomoravsky kraj, Czech Republic
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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