Let’s do this. Let’s change the world. In this vital role you will join a collaborative team implementing and supporting the integrated case management systems on existing & future technologies. In this role, you will wear multiple hats including requirement gathering, implementation and analyze and resolve issues with case intake and data transfer across integrated systems. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data. **Roles & Responsibilities:** + Develop and implement business process improvements to enhance efficiency and effectiveness. + Monitor, solve, and resolve issues related to case intake and case processing across multiple systems. + Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues + Ownership in the development of test plans, scenarios to ensure robust validation of system updates, patches and new features + Perform regression & functional testing to verify the changes do not negatively impact existing system functionality **What we expect of you** We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. **Basic Qualifications:** + Master’s degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR + Bachelor’s degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR + Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience **Preferred Qualifications:** **Functional Skills** + Experience in user requirements and acceptance criteria in agile project management systems such as JIRA and identification and execution of scripts. + Excellent communication skills and the ability to interface with Product Managers and business stakeholders to define scope and value for new developments + Hands-on experience with the ITIL framework and methodologies like (Scrum). + Knowledge of SDLC process, including requirements, design, testing, data analysis, change control **Good to Have** + Hands on experience in HP ALM, JIRA, Visio, document management systems (e.g: Veeva) and Service Now. + Experience in management of test plan, test protocols, defect management, and requirements traceability matrix + Experience of DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems **Soft Skills:** + Excellent analytical and troubleshooting skills + Strong verbal and written communication skills + Ability to work effectively with global, virtual teams + High degree of initiative and self-motivation + Team-oriented, with a focus on achieving team goals **Shift Information:** This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. **What you can expect of us** As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. **Apply now and make a lasting impact with the Amgen team.** **careers.amgen.com**