**Country:** India **Location:** Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India **Primary Responsibilities** + Monitor, diagnose, and resolve issues related to Salesforce and ServiceMax configurations, customizations, and integrations. + Act as a point of contact for end-user support tickets, ensuring timely resolution and clear communication.Develop solutions with the proper security and access rights. + Perform routine system checks, maintenance, and performance monitoring. + Manage user access, roles, profiles, and permissions within Salesforce and ServiceMax. + Troubleshoot and maintain integrations between ServiceMax, Salesforce, and other enterprise systems (e.g., ERP, IoT platforms). + Coordinate with integration teams for seamless data flow and system synchronization. + Support minor enhancements and participate in change requests, UAT testing, and deployment processes. + Coordinate the resolution of complex technical issues in collaboration with Level 3 support or development teams. + Generate resources for the knowledge base to streamline operations and provide guidance to users. + Follow established Carrier processes and Salesforce best practices for developments and deployments. + Perform Unit testing to ensure business requirements, system designs and technical specifications are met. + Act as the subject matter expert for the Salesforce platforms including Sales Cloud, Service Cloud and Salesforce Communities. + Review, understand, and test Salesforce releases and new products. Identify potential opportunities to enable the business. + Test and review any third-party vendors and applications that integrate with the Salesforce platforms. **Key Skills** + In-depth knowledge of and experience working with Salesforce.com including the but not limited to the following: + Force.com development (Apex and Visualforce) + Apex triggers, workflows, flows + Build custom objects and fields + Salesforce Lightning Design System, and Components + Data Loader + Experience with Salesforce Customer Communities is preferred, but not required **Basic Qualifications** + 4+ years of experience in supporting Salesforce.com as an Administrator and Support Analyst + 4+ years of experience working with Copado, or similar dev ops tools. + 4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions. + At least one Technical Salesforce Certification + Ability to work on multiple projects and meet deadlines + Excellent written and verbal communication skills **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice