PURPOSE AND DESCRIPTION:

The Senior Compliance Analyst is a lead member of the Compliance Operations team and demonstrates an advanced understanding of risk evaluation and internal processes to inspect and report sales behaviors. They serve as a compliant sales subject matter expert for cross-functional initiatives across all selling channels.

The Sr. Compliance Analyst is designated as either Individual Contributor or People Leader, depending on the needs within the organization.

The Sr. Compliance Analyst will have demonstrated in past roles strong data analysis skills, confidentiality, the ability to work effectively with limited supervision on tasks and projects, drive results, and build positive relationships. They will have an elevated level of collaboration with Compliance Leaders/Specialists/Analysts and Fraud Analysts within Product and extensive involvement with multiple Product, Human Resources, Technology, Data Science, Operations, and Legal groups. They should also be able to analyze large volumes of data from disparate data sources and identity outliers, discern patterns, red flag behaviors and potentially fraudulent activities. They will have a strong interest in investigations and complex problem solving along with the ability to consider alternative perspectives. They will be able to think quickly and perform in high-stress situations and operate well in a team environment.

POTENTIAL JOB RESPONSIBILITIES:

People leader: Lead a team of on-site and remote team members spanning multiple domestic, and potentially international, geographiesPeople leader: Recruit, develop, and evaluate a team of leaders and team members; drive ongoing technical and personal development for direct reportsPeople leader: Monitor team metrics, projects, initiatives, and impacts, and provide regular readouts to leadershipSource, identify, and investigate potential risk, including complex and sensitive compliance casesEnsure investigations are discrete, confidential, objective, and aligned with Compliance and Regulatory standardsProvide consistent recommendations and clear, concise investigative reports across the enterpriseAnalyze compliance data to identify trends, deliver insights and recommendations, and drive performance improvementsUtilize findings to enhance existing reports and develop new onesContribute to and help develop policies, standards, and practices for all employee levelsSupport creation and delivery of training and documentation (e.g., onboarding, townhalls, ILTs, leadership sessions)Deliver insights to partners and stakeholders to drive initiatives and improve performanceAssist in implementing and optimizing new detection tools; facilitate tool usage and information flow across teamsPartner on product launches to identify risk and offer proactive solutions using the Compliance playbookConduct advanced research of customer history in response to non-compliance allegations or complaintsStay current on sales risk prevention processes and promote internal knowledge sharingBuild and maintain strong partnerships with internal product teams and stakeholdersFacilitate compliance knowledge sharing and cross-functional learning sessionsMentor sales support teams while modeling leadership principles and core valuesContinuously update job knowledge through education, networking, and professional developmentSupport analysts in risk identification, investigations, audits, and project completion in line with Compliance standardsPerform other related duties as assigned

WHAT YOU’LL BRING TO THE TEAM:

Ability to handle sensitive data and discussions in a professional and discreet mannerExceptional analytical, reasoning, and quantitative skillsStrong problem-solving and process improvement skillsCommunication and collaboration skills to enable work with all levels of the organizationAbility to work independentlyProfessional individual with a strong work ethic and a demonstrated team player

DESIRED QUALIFICATIONS:

Bachelor’s degree or 3+ years of experience in fraud, legal, compliance, quality, or equivalent fieldSupervisor experienceExcellent communication (oral, written, presentation) with all levels of the organization; interpersonal and consultative skills are requiredIntermediate+ skills in Microsoft Word, and PowerPointAdvanced Excel with 2+ years of experience, including but not limited to, VLOOKUP and Pivot Tables & Charts (preferred)Microsoft Access and Proficiency in SQL/Oracle (preferred)Project/program/stakeholder management experience