As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Location: Pune

Knowledge and relevant experience of Transfer Agency/ReconciliationManaging the production floor, handling all process and people related issuesAddressing escalated issues with respect to service delivery and reports any potential problems to the managementParticipating in the weekly conference calls and updating the weekly status reflecting the process performance;Acting as the primary contact for all his/her counterpartsAddressing escalated issues with respect to service deliveryReviewing weekly MIS reports;Approving all access and change requests related to processing applications.Reviewing Performance of team and give feedback on Monthly / Quarterly / Yearly basis.Preparing Business continuity planCounsel the team members if not performing up to the expectations or for any escalated issues.

Tracking and resolving Issues and Incidents

Requirements ManagementPreparing Operations ManualWork Planning, Monitoring and ControlMeasurement and Analysis of Project performance and taking appropriate corrective/Preventive actions

Quality Assurance and Quality Control

Configuration ManagementIssue/Incident tracking and ResolutionNew transitions within the processPerforming Risk Management activitiesTaking critical decisions using Formal evaluation processProcess improvementsResponsible for the allocated tasks in the   projectAccomplish the task with required quality in the given timelinesAdhere to the team norms for making the overall team a cohesive one.Work with Team lead / supervisor on tasks, in gathering pertinent information from subject matter expertsUnderstand the project objectives and contribute towards the achievementCompleting tasks with high quality of deliverablesResponsible for preparation of documentation for the processAdhering to QMS processes while performing the allocated tasksHandling high end processes and tasks in which require experience and expertise

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.