Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with Sellers, Vendors and Brand Owners who offer their catalog of products on Amazon's global eCommerce platforms. The Partner Support and Solutions team acts as the primary interface for this customer group. We obsess over the provision of world class support, technical assistance, and account management services to our global partners. We strive to predict our customers' needs, create and innovative self-help tools, and provide solutions to help them better serve their own customers and grow their businesses.

The Quality Auditor will execute quality audits aligned with the vision of creating the perfect customer interaction as well as seller experience. The Quality Auditor should be flexible, detail-oriented, and skilled at working with internal customers. As an advocate for our customers, the Quality Auditor will help to develop an environment that enhances our ability to provide a high level of support.



Key job responsibilities
- Executing the transaction quality measurement framework for SPS associates serving multiple geographies and channels.
- Audit in a professional, ethical, and objective manner of contacts to ensure adherence to quality audit standards.
- Accurately execute auditing tasks in a timely manner to meet programmatic and operational needs.
- Display decision making aptitude based on audit guidelines and in ambiguous contexts.
- Identify root cause of defects and process improvement opportunities to enhance process efficiency, quality and Seller experience.
- Participate in calibrations and calibrate to quality outcomes.
- Ability to analyze and identify patterns in large data sets.