Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description

As a Spotify Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users. Your key responsibilities will include:

Assisting users via email and web messaging with their inquiries and concernsResolving account and payment issues smoothly and efficientlyAnswering “How to” and FAQ questions with clarity and confidenceTroubleshooting and fine-tuning the Spotify experience for our customers

Qualifications

What We’re Looking For:

Fluency in French (C1 level) and English (B2 or above) Valid EU work permit – required to work in BulgariaAvailability to work flexible shifts, including weekendsPrevious customer service experience – a plus, but not a dealbreakerExcellent communication skills – as smooth as a jazz saxophone soloA positive, problem-solving attitude – even on the toughest tracks

Additional Information

What You’ll Get:

Long-term job security with a permanent contractWork from home flexibilityCompetitive salary packageAdditional health & life insurance21 days of paid annual leaveFood vouchers & employee discountsCareer growth opportunities within SutherlandOngoing training & learning programsRewards & recognition programs

Why Join Us?

Fully digital employee services24/7 psychological support programMultisport card (partially covered)Fun corporate events, wellness initiatives & team buildingsCorporate social responsibility activitiesExposure to global business expertise

If you're ready to rock the world of customer support and be part of a team that truly values its employees, apply today!