Use Your Power for Purpose

Our dedicated manufacturing logistics and supply team ensures that customers and patients receive the essential medicines they require precisely when they need them. By embracing challenges, envisioning new possibilities, and taking decisive action, you will contribute to delivering medicines to the world with greater speed and efficiency. Join us in our mission to make a tangible difference in patients' lives by overcoming obstacles and pushing the boundaries of what is achievable.

What You Will Achieve

In this role, you will:

Engage in activities related to the distribution and order centers' receipt and fulfillment of customer orders, ensuring efficient processes and procedures.

Coordinate the shipment of products to global markets and manage the order fulfillment process, including budget management and reporting.

Contribute to moderately complex projects, manage your time effectively, and develop short-term work plans.

Conduct annual customer satisfaction surveys, analyze results, and follow up with action plans to improve service.

Analyze transactions for errors, re-process corrected transactions, and implement corrective actions to prevent future issues.

Provide deduction resolution, assist with credit-held orders, and manage escalations for order issues and customer complaints.

Support various initiatives and projects within Customer Service, including compliance efforts and providing analytical support to management and brands.

Perform ongoing master data maintenance, manage purchase opportunities, ensure timely application of import/export licenses, and provide ad hoc reporting to upper management and Brand Teams.

Basic qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

High school diploma (or equivalent) with 8+ years of experience or associate’s degree with 6+ years of experience or BA/BS with 2+ years of experience or MBA/MS with any years of relevant experience.

Strong background in operating within a GMP/GDP environment.

Previous experience in the Pharma industry.

Proficiency in System Application and Products knowledge.

Solid understanding of import and customs clearance activities.

Excellent communication skills and a high level of English proficiency.

Good command of MS Office, particularly Outlook and Excel.

Preferred qualifications

Strong analytical and problem-solving skills.

Ability to work effectively in a team environment.

Excellent organizational and time management skills.

Strong attention to detail.

Ability to handle multiple tasks and prioritize effectively.

Strong interpersonal skills and the ability to build relationships with stakeholders.

Proactive and self-motivated with a commitment to continuous improvement.

PHYSICAL/MENTAL REQUIREMENTS

Sitting and working on computer for extended periods

Communicate w/customers via phone and email.

SAP and Microsoft office, specifically Excel, industry knowledge regarding customer classification and functionality, knowledge of basic pricing/contracting strategies, awareness of regulatory issues concerning shipping and storing pharmaceutical product.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Limited travel required. Flexibility required to work outside of business hours when necessary.

Other Job Details

Last day to apply: August 20, 2025

Work Location Assignment: Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business.

This position is hybrid remote (in office 2-3 times per week as well as for business critical meetings as communicated by Management) Tuesdays are mandatory onsite days.

Eligible for Relocation Package: No

The annual base salary for this position ranges from $77 100,00 to $128 500,00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 7,5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

Logistics & Supply Chain Mgmt