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The Specialty Space Intake Coordinator plays a vital role in managing and coordinating specialty space bookings for Amazon events taking place in key buildings within Amazon corporate offices. This position serves as the primary liaison between event planners, stakeholders, and various service teams. The role requires adept navigation of a dynamic, high-energy workplace while interacting with employees across all organizational tiers and demands excellent communication skills, adaptability, and the ability to prioritize effectively in an environment characterized by rapid decision-making and diverse stakeholder needs. The Specialty Space Intake Coordinator is essential in maximizing the utilization of Amazon's premium event spaces while maintaining the highest standards of professionalism and efficiency.

Primary Duties / Essential Job Functions

Specialty space intake and booking: reviews, updates, schedules, and approves event requests received from Amazon event plannersRegularly interfaces with high-level stakeholders and key customersProvides initial response and support related to Amazon event inquiriesDemonstrates a refined business writing style and delivers superior customer service through clear, concise, and diplomatic correspondenceSupports the customer in finding alternate space if their desired specialty space is unavailableSchedules, maintains, and updates calendar appointments to improve time management and coordination/communication with vendor partners supporting the event spacesAssigns events to Event Coordinators as appropriateProcesses work orders and event related trouble ticketsMaintains strong communication channels between onsite and remote event teams to ensure operational alignment and successful event executionCommunicates closely with both onsite and offsite event teamsSupports and maintains good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requestedCreates and updates documents to track metrics, clarify procedures, provide information, organize team tasks, and others as needs ariseAddress any customer concerns or issues promptly and professionally, aiming to resolve conflicts to the customer’s satisfaction while upholding Amazon policies

Essential Knowledge and Skills:

Maintain strong professional relationships through exceptional written and verbal communication skillsInteract with employees, visitors and contractors with poise and diplomacyApply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization existsInterpret instructions in written, oral, diagrammatic or schedule formPossess initiative to assume additional responsibilitiesSet priorities and meet deadlinesAbility and attentiveness to multi-taskingAdvanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programsPerform basic business math such as compute discount, interest, percentages, and profit/lossPossess excellent grammar and proofreading abilitiesThe ideal candidate will have an enthusiasm for helping to build and maintain event support

Experience

3+ years’ experience in event coordination or event administrative support3+ years’ experience in facilities management a plusMust be proficient with Microsoft Office SuiteHigh level of accuracy and attention to detailsPositive, professional, customer-service oriented personalityExcellent interpersonal and communication skillsMicrosoft Visio or CAD experience preferredAbility to work independently, at times, with little direction

Education

Bachelor’s Degree or equivalent 4 years of experience preferred

Location:

On-site –Heredia,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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