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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Reporting to the Assistant Program Manager, the Specialty Space Intake Coordinator works closely with internal vendors and key stakeholders to facilitate and support Amazon events taking place in key buildings within Amazon corporate offices.

Amazon is a fast paced, demanding corporate environment and JLL is here to provide professional, service excellence. The Program Coordinator reports to the Shared Resource Assistant Program Manager and supports the booking of specialty spaces.

Primary Duties / Essential Job Functions

Specialty space intake and booking: reviews, updates, schedules, and approves event requests received from Amazon event plannersRegularly interfaces with high-level stakeholders and key customersProvides initial response and support related to Amazon event inquiriesDemonstrates a refined business writing style and delivers superior customer service through clear, concise, and diplomatic correspondenceSupports the customer in finding alternate space if their desired specialty space is unavailableSchedules, maintains, and updates calendar appointments to improve time management and coordination/communication with vendor partners supporting the event spacesAssigns events to Event Coordinators as appropriateProcesses work orders and event related trouble ticketsMaintains strong communication channels between onsite and remote event teams to ensure operational alignment and successful event executionCommunicates closely with both onsite and offsite event teamsSupports and maintains good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requestedCreates and updates documents to track metrics, clarify procedures, provide information, organize team tasks, and others as needs ariseAddress any customer concerns or issues promptly and professionally, aiming to resolve conflicts to the customer’s satisfaction while upholding Amazon policies

Essential Knowledge and Skills:

Maintain strong professional relationships through exceptional written and verbal communication skillsInteract with employees, visitors and contractors with poise and diplomacyApply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization existsInterpret instructions in written, oral, diagrammatic or schedule formPossess initiative to assume additional responsibilitiesSet priorities and meet deadlinesAbility and attentiveness to multi-taskingAdvanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programsPerform basic business math such as compute discount, interest, percentages, and profit/lossPossess excellent grammar and proofreading abilitiesThe ideal candidate will have excitement for helping to build and maintain event support

Experience

3+ years’ experience in event coordination or event administrative support3+ years’ experience in facilities management a plusMust be proficient with Microsoft OfficeHigh level of accuracy and attention to detailsPositive, professional, customer-service oriented personalityExcellent interpersonal and communication skillsMicrosoft Visio or CAD experience preferredAbility to work independently, at times, with little direction

Education

Bachelor’s Degree or equivalent 4 years of experience preferred

Estimated total compensation for this position:

64,400.00 – 93,400.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Arlington, VA, Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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