**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Deliver world-class customer service in an in-bound, high-volume travel call servicing environment. + Delight our customers with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements. + Research, plan, and build personalized travel experiences, through booking domestic and international flights, car, and hotel travel arrangements. + Understand our customer needs through consultation to deliver innovative and extraordinary interactions. + Communicate new and existing product offerings and value propositions relevant to the Card Member. + Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to our brand. **Minimum Qualifications** + 2-years work experience in travel and tourism. + Bachelor’s or Technical Degree in Tourism or other related experiences in travel or tourism. + Experience with GDS systems. (SABRE, Apollo, Galileo, Amadeus, etc). + Excellent oral and written communication skills in English. + Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office, and personal devices. + Demonstrated ability to provide premium customer service, preferably in a call center or other comparable fast paced servicing environment. + Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide. + Natural communicator who can demonstrate active listening skills and adapt to conversation to suit the situation and the customer's communication style. + Be accountable to meet and exceed goals in a result focused environment. + Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism. **Preferred Qualifications** + In-depth knowledge and experience with the Argentinean market. **Additional Requirements** + This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week. + Availability to work fulltime including nights and weekends. **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Customer Service **Primary Location:** Mexico-Mexico City-Mexico City **Schedule** Full-time **Req ID:** 25012658