Schedule:
Monday to Friday, 7:30 AM – 4:00 PM
No weekends or holidays.

Location:
West Hospital Professional Center I

Position Summary:
This role is responsible for facilitating smooth and timely patient flow from entry to destination. The ideal candidate will gather accurate financial and demographic information to support optimal reimbursement and clinical outcomes. Key responsibilities include:

Scheduling appointments and interviewing patients to collect relevant medical information

Explaining departmental and hospital policies, including charges

Validating and entering charges into appropriate systems

Collecting necessary payments

Answering incoming calls and directing patients and visitors appropriately

Strong multitasking skills and adaptability to change are essential for success in this role

Qualifications:

High School Diploma or GED required

Previous experience in a healthcare setting preferred

Ability to learn and retain medical coding (ICD-10, CPT) preferred

Familiarity with insurance processes and clinical practices; knowledge of medical terminology is a plus

Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)