Would you like to be part of our new adventure? Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.
This vacancy is part of VOIS Spain, legal entity part of Vodafone Group.
Come and join us to create the future together!
For the role of Specialist IT Operations Lead we are looking for candidates with a broad range of skills. The responsibilities include:

To check and resolve the service request tickets or incident tickets assigned to IT Operations team. Manages the repair and replacement of damaged IT Assets. Setups/configures new assets (laptops) and installs OS (Windows 7, 8.1, 10) and other applications on them. _VOIS EU  defined application support. Manages all IT deliverables according to the Vodafone policies and ensures the SOX compliancy. Provides support on the following professional areas: Video Conference devices, Telephony solution, Room Booking system, printing solutions. To feed the IT topics/news in the internal communication messages  Participates in network improvement and maintenance tasks. Keeps contact with the relevant Group IT teams regularly and at certain tasks. To be familiar with the IT network infrastructure and able to make minor interventions only based on the alignment with the Network Engineer teams. To keep IT related Guidance documentations updated and present on IT Technical Forums.Keeps the time and budget constraints. 

What you bring

2-5 years-experience of working in an IT/IS Operations/Support team in multinational environment. Fluent English knowledge Good problem-solving skills Basic knowledge at MS Windows based desktop & server technologies (Windows7, 8, 10) Basic knowledge on LAN/WAN/IP network technologies, protocols Knowledge of some other industries: data centres, voice network (VoIP), Contact Center, Virtualization solutions Good IT asset and technical competence Familiarity with trouble ticketing approach and systems (esp. Remedy) Problem solving skills 

Advantages: 

Experience in supporting the deployments of IT infrastructure and Contact Centre IP telephony product sets  Experience in remote desktop solutions and Remote Desktop Management solutions (Cisco, VDI, TeamViewer, etc.) Knowledge of ITIL v3 Foundation methodology

Please, apply with an English version of your CV.

Benefits

Hybrid work modelBonus on top of the gross salary.Meal voucher (Ticket Restaurant), additional to gross salary.Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.Intensive Summer Schedule during July and August.Up to 20 days per year of 100% remote work from other locations.Private Health and Life Insurance for employees.25 vacation days, plus December 24th and 31st off.Optional Pension Plan.Access to an online learning platform for continuous training.

#LI-Hybrid  

REF: 265354

Why Vodafone?

At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities.  We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity. Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.