Job Title: Specialist I, Governance, Risk and Compliance Job Description **Responsibilities:** + Drive the highest Integrity and Ethical standards across the staff and the accounts in scope. + Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification. + Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks. + Participate in internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure full compliance as per relevant standard and identify potential issues/risks. + Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate. + Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures. + Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope. + Ongoing evaluation and monitoring of regional and global PCI client programs and service platforms maintenance and compliance activities. **Requirements:** + 5 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations. + Bachelor's degree preferred in Security or Information Technology. + Advanced English proficiency (B2+) + Experience in the BPO industry working in quality, security compliance or delivery strongly preferred. + Deep understanding of BPO Business Operation and CRM services delivery processes. + Ability to identify performance and opportunity gaps. + Process driven and an eye for detail + Demonstrable experience of driving operational implementation of risk reduction initiatives, across business units, using influencing and security skills + Solid background of key network and technical security control. + Experience with Payment Card Industry Data Security Standard (PCI DSS) and ISO certification standards and assessments beneficial. Location: BRA SAO PAULO Rua Tagipuru, 906 Barra Funda Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**