Job DescriptionCompany Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The eCommerce Specialist plays a crucial role in enhancing and optimizing customer journeys across our eCommerce platforms and third-party digital partners. This position provides a unique opportunity to influence enterprise initiatives, streamline operational initiatives, and accelerate our digital presence. You will be responsible for reporting key performance indicators (KPIs), offering insights to drive optimal performance, and supporting strategic projects, platform launches, and operational improvements.

Duties & Responsibilities

Optimize customer journeys across eCommerce platforms, including DoorDash, Uber Eats, Pilot OLO, and the Pilot mobile ordering systemAssist in third-party digital platform (3PD) launchesProvide weekly reporting on 3PD performance, analyzing KPIs and insights to drive business growthSupport training initiatives, execution processes, and site managementPerform data analysis to identify opportunities for enhancing performance and scalability via guest feedbackDevelop consumer insights programs to refine strategiesOversee menu management and pricing implementationContribute to the growth strategy for Pilot Mobile OrderingQualificationsStrong working knowledge of 3PD systems and their applicationsProficiency in data analysis, reporting, and insights generationExceptional communication and problem-solving skillsPassionate about eCommerce, digital commercialization, and driving sales growthHighly organized, adaptable, and capable of multitasking in a dynamic environmentPrevious experience in food service or retail (quick service, fast casual, or casual dining preferred)Ability to collaborate effectively within teams and cross-functional departmentsBachelor’s degree and 2-3 years of data analytics experience preferredComfortable with public speaking and compiling presentationsExperience managing under deadlines that required the organizing of multiple tasks, collaboration, and objectivesProficiency with Word and Excel is required; proficiency with MS Project and PowerPoint is preferredGood decision-making skills, sound judgment, and problem-solving approachAbility to take initiative and work with confidenceAdditional Information

This position is on-site Monday-Friday 8-5 

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