Job Description

HR Service Delivery, Governance and Processes

Governance over the HR Service Delivery and processes in countries of responsibility ensuring consistent, timely, accurate and compliant operations.Regional process owner for defined HR process families (e.g. workforce data management, payroll, time management, HR services)Provide insights, support and guidance on HR services for locations in countries of responsibility.Develop and ensure standardized processes, as well as compliance with local labor laws, and corporate standards.Analyse, resolve or escalate HR service-related issues in countries of responsibility to ensure timely resolution.Align with HR Service Control & Compliance to mitigate risks related to HR data security, GDPR and other regulationsDrive process digitalization in countries of responsibilityProvide support materials, training on tools and/or process in countries of responsibilityCommunication of changes and/or improvements via multiple platforms and/or mediums

Payroll Support

Governance over specified countries’ payroll to ensure compliance with the requirements, laws and regulations in force for the country.Conduct periodic audits to ensure that company payroll practices are compliant with all government regulationsVerifies compliance with federal and state payroll requirements; stays current with changes in the lawsPayroll TaxesTax creditsVendor Management & Stakeholder ManagementMonitor the service delivery of the BPO and other vendors and address any service gaps.Act as the primary liaison with BPO provider and other vendors for defined countries and processes in the region and participate in regular meetings with the BPO providerServe as the contact point for in-house HR Services in defined countries to ensure quality services are delivered on time effectively according to the agreed SLA and KPIs.Monitor and continuously improve Service Level Agreements (SLA´s) and performance metrics (KPIs)Be the first point of contact for change requests from the business in the countries of responsibility.

System Support

Manage change requests in accordance with business needs and legal requirements.First validation of change requests and forwarding to HR IT for further validation, documentation of change requests and system changesMonitor and describe legal regulation changes in the countries of responsibility and steer internal decision-making process with stakeholders.Final approval of system adjustments by the BPO, as well as communication and coordination of necessary tests by locations.Provide HR system support for defined HR systems in the countries of responsibility. Coordination of needed changes / adjustments.

Project Management

Lead or participate in HR projects related to system / process improvements / digitalizationCoordinate and communicate with cross-functional teams, stakeholders, and employees to ensure project alignment and success.Ensure project documentation is complete, current, and stored appropriately.Country-Specific Responsibilities (Czech Republic and Slovakia)Implementation of legislative changes in the system – ensuring alignment of HR and payroll systems with Czech legal requirements and coordinating with relevant stakeholders and providers (e.g., BPO, HR IT).Support of processing of outgoing payments via MultiCash – uploading, checking, and approving payments processed by Accenture.Data Box administration – managing official communication via the Czech Republic’s Data Box system, including message sorting and ticket creation for Accenture follow-up.Technical support for all HR-related systems in the Czech Republic – including issue resolution, access management, and coordination with HR IT or local vendors as required.Support activities for HR IT – assisting with testing, documentation, and communication during system upgrades or changes initiated centrally or locally.Harmonization of HR-related documentation across local entities – ensuring templates, policies, and process materials are consistent and compliant within the Czech and Slovak legal framework and aligned with regional standards.

QualificationsDegree in Economics, Social Sciences, Business Informatics, or a related field; or commercial vocational education with appropriate professional experience.Relevant professional experience in Human Relations in different functionsStrong understanding of HR systems and processes, including experience with SAP HCMStrong stakeholder managementFluent English, both written and spokenFluent Czech, both written and spokenExcellent communication and stakeholder management skillsStrong organizational and analytical capabilitiesTeam-oriented mindset with a high level of integrity

Additional Information

Ready to drive with Continental? Take the first step and fill in the online application.