HR Service Delivery, Governance and Processes + Governance over the HR Service Delivery and processes in countries of responsibility ensuring consistent, timely, accurate and compliant operations. + Regional process owner for defined HR process families (e.g. workforce data management, payroll, time management, HR services) + Provide insights, support and guidance on HR services for locations in countries of responsibility. + Develop and ensure standardized processes, as well as compliance with local labor laws, and corporate standards. + Analyse, resolve or escalate HR service-related issues in countries of responsibility to ensure timely resolution. + Align with HR Service Control & Compliance to mitigate risks related to HR data security, GDPR and other regulations + Drive process digitalization in countries of responsibility + Provide support materials, training on tools and/or process in countries of responsibility + Communication of changes and/or improvements via multiple platforms and/or mediums Payroll Support + Governance over specified countries’ payroll to ensure compliance with the requirements, laws and regulations in force for the country. + Conduct periodic audits to ensure that company payroll practices are compliant with all government regulations + Verifies compliance with federal and state payroll requirements; stays current with changes in the laws + Payroll Taxes + Tax credits + Vendor Management & Stakeholder Management + Monitor the service delivery of the BPO and other vendors and address any service gaps. + Act as the primary liaison with BPO provider and other vendors for defined countries and processes in the region and participate in regular meetings with the BPO provider + Serve as the contact point for in-house HR Services in defined countries to ensure quality services are delivered on time effectively according to the agreed SLA and KPIs. + Monitor and continuously improve Service Level Agreements (SLA´s) and performance metrics (KPIs) + Be the first point of contact for change requests from the business in the countries of responsibility. System Support + Manage change requests in accordance with business needs and legal requirements. + First validation of change requests and forwarding to HR IT for further validation, documentation of change requests and system changes + Monitor and describe legal regulation changes in the countries of responsibility and steer internal decision-making process with stakeholders. + Final approval of system adjustments by the BPO, as well as communication and coordination of necessary tests by locations. + Provide HR system support for defined HR systems in the countries of responsibility. Coordination of needed changes / adjustments. Project Management + Lead or participate in HR projects related to system / process improvements / digitalization + Coordinate and communicate with cross-functional teams, stakeholders, and employees to ensure project alignment and success. + Ensure project documentation is complete, current, and stored appropriately. + Country-Specific Responsibilities (Czech Republic and Slovakia) + Implementation of legislative changes in the system – ensuring alignment of HR and payroll systems with Czech legal requirements and coordinating with relevant stakeholders and providers (e.g., BPO, HR IT). + Support of processing of outgoing payments via MultiCash – uploading, checking, and approving payments processed by Accenture. + Data Box administration – managing official communication via the Czech Republic’s Data Box system, including message sorting and ticket creation for Accenture follow-up. + Technical support for all HR-related systems in the Czech Republic – including issue resolution, access management, and coordination with HR IT or local vendors as required. + Support activities for HR IT – assisting with testing, documentation, and communication during system upgrades or changes initiated centrally or locally. + Harmonization of HR-related documentation across local entities – ensuring templates, policies, and process materials are consistent and compliant within the Czech and Slovak legal framework and aligned with regional standards. + Degree in Economics, Social Sciences, Business Informatics, or a related field; or commercial vocational education with appropriate professional experience. + Relevant professional experience in Human Relations in different functions + Strong understanding of HR systems and processes, including experience with SAP HCM + Strong stakeholder management + Fluent English, both written and spoken + Excellent communication and stakeholder management skills + Strong organizational and analytical capabilities + Team-oriented mindset with a high level of integrity Ready to drive with Continental? Take the first step and fill in the online application.