Specialist Housing Benefits Officer – Appeals & Complaints

Location: Hybrid (Office based in Fulham & Remote)
Contract: 4 months (with strong view to extension)
Hours: Full-time
Rate: £32.54 per hour

About the role:
Red Personnel is recruiting on behalf of a respected public sector organisation for a Specialist Housing Benefits Officer with a focus on discretionary payments, appeals, and complaints. This role offers the chance to work within a supportive team delivering critical housing and council tax benefit services to local residents.

Key responsibilities:
Accurately assess Discretionary Housing Payments, Council Tax Support, and benefit appealsInvestigate and manage Stage 1 and Stage 2 complaints, including MP and Councillor enquiriesRepresent the organisation at benefit tribunalsKeep up to date with legislative changes and maintain procedural guidanceIdentify and prevent fraudulent claims in line with policyCollaborate with Housing, Revenues, and Resident Access teamsCandidate profile:
Proven experience in Housing Benefit, Universal Credit, and discretionary benefitsSkilled in appeals, complaints handling, and tribunal representationStrong problem-solving and decision-making skillsEmpathetic and clear communicatorIRRV Technician qualification or equivalent desirableWhy apply?
Competitive hourly rate of £32.54Hybrid working with office base in Fulham, offering flexibilityOpportunity to make a positive impact in public serviceContract with potential for extensionTo apply, please contact imran Makda at Red Personnel today to discuss this exciting opportunity.