Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

 

Location: Maungthongthani Soi C12/1, Nonthaburi 
 

Key Accountabilities: 

Maintain a strong customer focus by responding to customer inquiries promptly and accurately, adhering to established guidelines. Ensure timely and effective resolution of customer queries, conducting thorough investigations and escalating complex issues as necessary. Process and fulfill customer orders efficiently, accurately, and within specified timelines. Proactively manage backorders to minimize impact on customer delivery timelines. Monitor key performance indicators (KPIs) such as On-Time Delivery, backlog aging and CN. Coordinate with the operations team to ensure smooth order fulfillment and timely delivery. Follow up with suppliers or supply planner to track order status and expedite deliveries as needed. Take ownership of customer complaints, claims, and queries, resolving them promptly and effectively. Process documentation for LC negotiation as required, ensuring accuracy and adherence to compliance standards. Generate accurate and timely invoices for completed orders. Support after-hours shipments as needed to meet month-end deadlines. Support the sales team in achieving monthly sales targets by providing timely and accurate information. Collaborate with engineers to address customer technical inquiries and feedback. Contribute to process improvement and efficiency. Support customer accounts across SEA such as Indonesia, Malaysia, Singapore and Vietnam 

Key Qualifications:

Bachelor’s Degree in Business Administration or related fields. 5 years of order management and/or fulfillment experience. Experience in Oracle R12 and Business Intelligent is an added advantage. Experience in AI automation is an added advantage. Possess analytical and problem-solving skills. Good interpersonal skills. Good follow up skills. High customer orientation Good team player. Proficient in Microsoft office software (Excel, PPT, Outlook and Word). Conversant in Thai and English 

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers.  These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process.  Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address.  If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.