Job Title Technology Operations Specialist ngVDI
Location - Positions in Jacksonville 2 Senior
Seniority Senior

Role Description
Deutsche Bank is internalizing the operation of its Next Gen VDI (ngVDI) solution, changing from a Managed Service to an internally managed one. This is an on-premises, Nutanix hosted, Citrix brokered environment support ~60K VDIs.
The Technology Operations Specialist - ngVDI is accountable for delivering operational support of the Bank s ngVDI services. The primary accountability is focused on the regional level 3 support of deployment and operation of the Bank s instance of its production and UAT ngVDI environments and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead.

This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering.

The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer and will have spent the last couple of years focused on Virtualization Technologies. They need a strong understanding of incident management, problem management, and other ITIL processes.


Your key responsibilities

Provide Level 3 (SRE) operational support for the Bank s VDI products and services
Support in the recruitment, provision and management of Leel 2 and Level 3 global teams to support the Bank s ngVDI 24 x 7 follow-the-sun environment
Manage and run production environments that deliver the Bank s ngVDI products
Maintain and execute all DR activities in support of in scope products
Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the Bank s delivery of core business applications and to support the Bank s ability to serve our clients and to create revenue
Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support
Available for an on-call rota to cover incident management out of hours / weekend
Adheres to and promotes the Company values and ethical framework


Your skills and experience

A background in SRE or DevOps in Virtualisation technologies, ideally Citrix and Nutanix
Experience supporting large organizations in globally diverse locations
Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems
At least three years experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments
At least three years experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like Systrack, New Relic and Citrix Analytics
At least two years experience setting up, configuring and implementing Virtualization products
At least two years experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM
Experience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage


Qualifications