Perform all roles and responsibilities of a Desk Side Support TechnicianProvide direct face-to-face world class end user support experience in a walk-up IT bar environmentProvide primary support to executive usersGreet and assist users with the check-in processUse outstanding diagnostic and deductive reasoning techniques to resolve productivity issues or perform warm hand off to an available guru with bandwidthProvide support for corporate sanctioned employee owned devicesSchedule appointments taking into account user availability and the workload of the team Owns the user experience; including identifying and averting potential escalationsBecome experts in and demonstrate new and upcoming technologiesProvide user training on business applications, operating systems, and interprets and communicates IT policies at a level appropriate to the audienceDevelop and share solutions to application, operating system and firmware issuesPartner with L3 support teams as appropriate to ensure problem resolution is obtained Perform problem management on existing and new ticket Assist with the onboarding of new users including phone setup, access requests, and computer setupWork with procurement staff to purchase hardware and softwareAssist with completion of corporate documentation as necessary Perform SCRP process and ACR/ICR updates Perform network and corporate application account administrationPerform asset management loaner and retrieval • Ensures configuration and inventory management database entries are complete and accurateDistribute peripherals and manage inventory levels for loungeComplete installation and testing of computers and peripherals within established standards and guidelinesLocal travel as neededPerform other duties as assigned
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.