Job Description

We are seeking a dedicated Specialist 2, Customer Operations to join our team in Bengaluru, India. In this role, you will be a key player in delivering exceptional customer experiences and driving operational excellence within our customer operations department.

Manage complex customer inquiries and issues, providing timely and effective solutionsAnalyze customer feedback and data to identify trends and recommend process improvementsCollaborate with cross-functional teams to enhance customer satisfaction and loyaltyDevelop and implement strategies to optimize customer operations workflowsMentor and support junior team members, fostering a culture of continuous improvementCreate and maintain documentation for customer service processes and best practicesParticipate in special projects aimed at improving overall customer experienceMonitor and report on key performance indicators (KPIs) related to customer operations

Qualifications2-5 years of experience in customer operations or a related fieldExceptional customer service skills with a strong focus on empathy and problem-solvingExcellent verbal and written communication abilitiesProficiency in CRM software and other customer service toolsStrong analytical skills with the ability to interpret data and recommend actionable insightsDemonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environmentBachelor's degree in Business Administration, Communications, or a related field (preferred)In-depth knowledge of customer service best practices and customer lifecycle managementExperience working in a multicultural environmentAbility to adapt to changing customer needs and industry trendsStrong team player with the ability to work collaboratively across departments

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

 

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.