About the Role

As a member of the Social Team, you will have the opportunity to provide uniquely tailored support to our Consumers, Dashers, and Merchants that reach out to DoorDash across multiple social media platforms. Teammates own the support experience end to end, leveraging the appropriate tools, escalation channels, and workflows to provide highly individualized solutions.

Teammates are responsible for responding to customer outreach both publicly and via direct messages, providing exceptional support to all consumers including VIP, Verified, and celebrity/public figures. Strong communication and attention to detail is a must as we navigate highly sensitive issues in the public eye. We operate with an “and, not either/or” mentality, escalating feedback and solutions to cross-functional partners to find solutions for some of our most complicated DoorDash issues.

About the Team

DoorDash’s Social Care team is a fastpasted organization that’s growing quickly. As a teammate you will have the opportunity to represent DoorDash’s voice and craft our public image across our social media platforms. 

You’re excited about this opportunity because you will… Operate with a high level of independence and are able to tailor unique and creative public responses to each customer, reflecting the DoorDash brand Work with some of DoorDash’s most prominent VIP customers, verified Twitter users, and public figures, providing excellent customer service every time Operate as the voice of the consumer, escalating product and process issues to the appropriate teams for resolution Collaborate cross functionally to resolve high profile customer issue and to escalate health, safety, legal concerns quickly and efficiently Use a variety of resources to work effectively and solve problems independently We’re excited about you because… Minimum of 1 year of experience at DoorDash is preferred and at least 3 months experience as a DoorDash employee is required You must be meeting your current team metrics for Utilization, CSAT, and QA Have a strong understanding of social media platforms (Twitter, Facebook, Instagram)  You operate with empathy and a willingness to go above and beyond for customers You’re a great communicator with a strong attention to detail You’re self-motivated and have a bias towards action. You’re able to thrive in a fast-paced, constantly changing work environment  Your customers love you and always have great things to say about you Why You’ll Love Working at DoorDash... We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. We offer great compensation packages and comprehensive health benefits.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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