Job Title:

Specialist, Renewal Sales (Mandarin Speaker)

Job Description

The shortlisted candidate will support an existing customer base to cultivate and build strong customer relationships throughout the customer lifecycle, ensuring satisfaction and engagement. This role is also responsible for developing a strong understanding of the product or service to effectively address customer questions and concerns, while actively driving adoption and usage rates across accounts.

Conduct regular health checks to assess product satisfaction, adoption, and perceived valueDevelop strong product knowledge to confidently address objections and explain key functionalitiesDeliver presentations and training sessions (both online and in-person) to large audiences (min. 30 pax), driving adoption and showcasing product featuresConnect directly with customer accounts to run onboarding and training sessions, identifying upsell and cross-sell opportunitiesDocument and track both qualitative and quantitative feedback through surveys, phone calls, and emails using internal systemsCapture and analyze the “Voice of the Customer,” including expectations, experiences, satisfaction levels, and potential churn indicatorsProactively address customer concerns or barriers to usage through timely and appropriate communicationCreated comprehensive customer success strategies for every stage of the client journey—from the transition post-sales to driving advocacy and ensuring successful renewalsCollaborate with internal teams and management to continually enhance the customer experience

Requirement:

Language – Fluent in Mandarin and English (both written and spoken)

Sales Experience – Proven track record in sales, preferably B2B Enterprise

Customer Success – Experience managing customer relationships, driving adoption, and ensuring retention

Training Ability – Capable of conducting onboarding, training sessions, or workshops for customers (both online and in-person)

Presentation Skills – Confident in presenting to small and large groups, able to clearly explain product features

CRM Proficiency – Comfortable using CRM tools to track communication, engagement, and follow-ups

Experience in high-volume calling

Experience learning new technology and data

Problem solving skills

Excellent knowledge of MS Office programs

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required)

Time Type:

Full time

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