Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Management

Overview

The Mastercard Prepaid Management Services (MPMS) Account Management team maintains and grows Prepaid sales and distribution relationships within Australia and New Zealand markets.

We are a dynamic Account Management team that prides itself on building relationships with our customers through service excellence, sales growth strategies and implementation of strategic initiatives

As a Product Management Specialist, you will be responsible for supporting the tactical and strategic Prepaid relationship for the airline sector.

The Role
•\tWork with the relationship team responsible for sales & revenue growth opportunities
•\tLead and contribute to client facing regular meeting cadence
•\tLiaise with internal stakeholders and client’s marketing team for end-to-end marketing campaign management
•\tProvide escalation support for client complaints and customer issues
•\tWork closely with our internal technical & engineering teams to resolve technical issues
•\tPrepare client reporting per agreed contractual cadence
•\tResearch, analyse, and summarise customer data and create relevant reports, including trends an insights
•\tUndertake competitor intel activities to drive product development opportunities
•\tDevelop knowledge of wider Mastercard products and services
•\tProvide support to Project Manager during project implementations
•\tAsks meaningful and appropriate questions to understand and translate requirements into desired functionality
•\tDemonstrate ability to document basic business problems encountered on a day-to-day basis in a simple format
•\tDemonstrate basic understanding of own local market, payments industry and keeps self up-to-date on latest occurrences
•\tTakes initiative to build relationships with own team, contributing ideas in meetings and developing relationships with key internal partners within an assigned area
•\tShows constant interest in learning while gaining greater depth of knowledge within one’s own subject matter area
•\tMonitors and reports on metrics, research and surveys
•\tOwns and manages product documentation ensuring they are clear and easily consumable by cross-functional and management teams
•\tExhibits effective oral, written and non-verbal communications and delivers high quality work
•\tIdentifies issues that will keep the product set from developing and delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize customer issues
•\tInterprets and understands client contractual service obligations
•\tMaintains joint operational procedure documents with the client


All About You
•\t3+ years of Account Management / Sales Support / Sales Administration experience
•\tExperience in financial services/with a Financial Institution a bonus
•\tProficient in Microsoft Excel, including Pivot Tables and VLookup
•\tExcellent analytical skills with track record of translating data into compelling insights
•\tProven project management experience, problem solving and planning skills, with a demonstrated record of success managing multiple projects with internal and external partners
•\tProven ability to coordinate multi-functional teams and to lead and drive as a subject matter expert
•\tProven leadership skills and ability to work independently
•\tProven ability to execute and deliver on target against established objectives
•\tHybrid working arrangements

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.