The Specialist will be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing moderate to complex business issues.

Position Responsibilities:

Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of dayMonitor the team shared mailbox throughout the day and taking appropriate action on the emails receivedGenerate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frameInvestigate Transaction Hub (THUB) unknown queries and generate ad-hoc transactions to THUB as neededSupport ad-hoc analysis to identify root cause of production problems and develop timely solutionsExecute user acceptance test for implementation of new security types and functionalities and system upgradeExecute and validate test cases for end-to-end processesSupport for period end close processesWork in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain static data table such as:PortfolioSecurityTransactionBank AccountSegmentAccounting configurationIdentify opportunities to leverage system capabilities in order to meet business requirementsAssist junior team members by being the go-to person in resolving complex issues during shiftAny other duties or projects assigned from time to time within or beyond working hours if needed

​Required Qualifications:

Bachelor’s degree in Accounting, Finance, Economics or any related business courseMinimum 2-4 years of relevant experience in Investment Operations and Fund AccountingHybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on a day shift scheduleExperience working directly with business clients in addition to application support teamsPrevious experience in investment operations in insurance or financial servicesAbility to work well independently as well as with others as part of a teamAbility to grasp new concepts and information quicklyEager to build strong relationships with internal departments and external partnersExcellent organization and prioritization skills with the ability to manage competing prioritiesComfortable influencing without authorityStrong communication skills – both written and verbalStrong customer service orientationShould possess a desire to learn new skills, adapt and take on new challengesCandidate should be open to working a rotating schedule, which may include shifts from Monday to Friday or Tuesday to Saturday.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid