**DESCRIPTION** The Internal Operations Specialist will assist and assume accountability for the operational effectiveness of in-store executions for our clients **RESPONSIBILITIES** + Set up and manage online data collection questionnaires; manage questionnaire scheduling for in-store representatives + Oversee all questionnaire modifications, collaborating closely with the Client Service Team (CST) to ensure timely implementation + Conduct quality assurance audits and make necessary data corrections to uphold data integrity + Maintain and update the Excel Master Database, including store and product lists, to support accurate and timely reporting + Generate and maintain weekly and monthly Excel reports for internal teams and clients; proactively identify discrepancies, notify program leaders, and implement corrective actions + Address and resolve issues proactively, ensuring a balance between customer satisfaction, data quality, and operational relevance + Collaborate with the CST and Shared Services departments to support cross-functional initiatives and program success + Develop, document, and share best practices, including templates, analytical methods, and reporting methodologies + Perform additional administrative tasks and special projects as assigned by management **QUALIFICATIONS** + Must have a valid work permit for a minimum of one year from the employment start date, if applicable + Proficient in Microsoft Excel; candidates will be required to complete a live Excel assessment + Prior experience in a retail or merchandising environment is considered an asset + High school diploma or equivalent (GED) preferred **ABOUT US** Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. **\#DiscoverYourPath** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Marketing **Position Type:** Full time **Business Unit:** Marketing **Salary Range:** $45,000.00 - $50,000.00 **Company:** Mosaic Sales Solutions Canada Operating Co **Req ID:** 6742