Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Responsible of setting up and maintaining computer networks within an organization. Offer support to users (internal users, customers, and suppliers), and troubleshoot any problems that arise within and SLA framework.

Ensure the integrity of high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users, partnering with its peers in North America.

Train new hires on the use of their technology work tools, along with the preparation, assignation and recovery of the IT assets from the employees for the company.

To provide technical support to users in an efficient and accurate manner assuring user value is maintained to the standards set in the company.

Identify and propose technological improvements to user devices and office IT equipment.

Principal Duties and Responsibilities

Configure and install Element domain image to computer and mobile equipment and peripherals under Element standards and processesProvide onsite and remote support to all Mexico offices users for computer and utility software related issuesEnsure proper recording, documentation, and closure of onboarding and offboarding processes with employees of their IT assets assigned/decommissionedTracking, routing, and redirecting problems to the internal IT teams (local or abroad) to correct issues and fulfill IT requestConfigure and install personal computing software and peripherals, help in the installation and configuration of servers, routers, switches and other network or telecom devicesMonitor network performance and integrity, troubleshooting network problems and outages. Give Support to Site assets and ensuring high availabilityResponsible for the IT equipment and spare parts inventory in Mexico. Safeguarding, usage, warranties, and recovery of the equipment for use by the Element employeesOnboard and offboard Element employees and contractors by assigning them or collecting from them their IT assets, along with first contact training of their usage and assistance.Vendor management to enforce warranties, support and SLA compliance

Education and Experience

Proven working experience in providing help desk support, infrastructure, and network engineeringProficiency in EnglishWorking knowledge of help desk software, metrics, and service managementStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsHigh customer service orientationBS degree in Information Technology, Computer Science or equivalentITIL certification desirable

Knowledge and Competencies

Excellent communication skills, particularly the ability to communicate with business users in a non-technical languageThe skill to take on a variety of tasks and pay attention to detailAnalytical and problem-solving abilityTeamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization, including offshore resourcesOrganizational skills and the ability to prioritize your workload.Creative and solution focused skills for problem-solvingVendor management experience

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to reclutamiento@elementcorp.com or call 55 5018 7100.