Specialist, CX

Band K

Midrand

Job Purpose

Under the supervision and support of manager and team a Specialist CX coordinates daily Operations (regular and exceptional) activities between customers and dsm-firmenich. They work to understand customers Operations model and propose continuous improvement.

Responsibilities

• Efficiently process Order-to-Cash activities and coordinate customer requirements.
• Understand and input customer demand.
• Solve customer Operations issues to ease deliveries requirements.
• Give feedback and maintain a clear and efficient communication flow between Customers and 
Firmenich.
• Open, follow up and close relevant customers' nonconformities
• Perform monthly demand planning activities in line with information received from customers
• Communicate with commercial on potential commercial issues and required actions
• To coordinate daily Supply Chain (regular and exceptional) activities between customers and 
Firmenich
• To understand customers, Supply Chain model and propose continuous improvement
• Follow up and coordinate with shipping departments for all documents needed as per customer’s 
instructions or letter of credits.

You bring

• Post Grade 12 Qualification in relevant field
• At least 5 years Customer service and/or 
Commercial and/or Purchasing experience
• SAP required
• English required
• Planning and organizing experience required

We offer

• A space to grow by encouraging and supporting curiosity and an open mindset;

Our Company

DSM-Firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate:there’s a place for everyone at DSM-Firmenich.