What Technical Call Center contributes to Cardinal Health

Customer Service, Technical is responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of Cardinal Health's products and services. Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers.

What Customer Care Tier 2 contributes to OptiFreight Logistics

The Customer Care Tier 2 Team is responsible for all requests that require work beyond a first touch resolution. The types of requests received are more complex such as:

Resolving invoicing queries

Web portal issues

Recurring website log-in issues of the customers

Escalated cases or requests from territory consultants and/other teams

Job Responsibilities

Customer Care Tier 2 handles mass requests and functions as the next level of support for customers

Collaborates with Territory Consultants, EIT (Enteprise IT), other segments of OFL/CAH, or FedEx to resolve escalations

Facilitates website usage trainings for new users

Supports works/projects on process improvement within OFL.

Delivers customized support by connecting with the customer to assist with individual technical needs 

What is expected of you and others at this level

Applies basic concepts, principles, and technical capabilities to perform routine tasks

Works on projects of limited scope and complexity

Follows established procedures to resolve readily identifiable technical problems

Works under direct supervision and receives detailed instructions

Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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