Req Id: 426021 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments. **Summary** As a Business Process representing Bell Business Markets (BBM), you will be a core team member supporting a critical Security Program in collaboration with BBM and Corporate Security. You will analyze the existing environment and business needs to develop both interim (Temporary Mode of Operation) and long-term (Future Mode of Operation) processes. These processes will encompass workflows, step-by-step actions, and associated templates. Furthermore, you will contribute to defining Key Performance Indicators (KPIs) to monitor and report on process health, ensuring optimal performance. This role requires exceptional analytical, collaborative, and communication skills to translate business requirements using industry-standard Business Process practices. You will work with diverse stakeholders across the business and should be prepared to showcase examples of processes you've developed to meet defined business needs. **Key Responsibilities** + Develop a deep understanding of the existing environment and business requirements. + Acquire comprehensive knowledge of all lines of business relevant to the business requirements. + Clearly define temporary and future processes to support business requirements, including RACI matrices, workflows, step actions, and templates. + Collaborate regularly with the BBM/CorpSec CSP core team for feedback and alignment on processes. + Collaborate regularly with cross-functional lines of business to gather input and ensure alignment on processes. + Contribute to the definition of KPIs to measure and report on the health of developed processes. + Create a work-back plan outlining deliverables and timelines for defining and aligning on processes. + Identify potential risks, propose mitigations, and escalate roadblocks to the BBM CSP Program Manager. + Provide regular status updates to the BBM CSP Program Manager. + Participate in management calls as needed to review processes. + Complete weekly time reporting on BA activities. + Produce final documents in both English and French. **Critical Qualifications** + Minimum 5 years of experience as a Business Process. + Strong analytical and technical skills. + Conceptual thinking and creative problem-solving abilities. + Excellent communication skills, both written and verbal. + Proven ability to lead and influence others. + Professional work ethic, strong interpersonal, and organizational skills. + Excellent collaboration and negotiation skills. + Adaptability and the ability to thrive in a rapidly evolving environment. + Advanced proficiency in MS Office, particularly MS Excel and MS PowerPoint. + Advanced proficiency in MS Visio with a strong ability to create process diagrams. + Demonstrated ability to deliver results with strengths in: + Organizational skills + Ability to work independently **Preferred Qualifications** + Certification or recognized training in Business Process (e.g., CBAP). + Previous experience in the Security domain. + Experience in developing requirements for business processes and systems integration projects. + Fluency in English is essential; bilingualism (French & English) is highly preferred. Adequate knowledge of French is required for positions in Quebec. **Additional Information:** **Position Type:** Management **Job Status:** Regular Term - Full Time **Job Location:** Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Ontario : Toronto **Work Arrangement:** Hybrid **Application Deadline:** 09/09/2025 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. **Please apply directly online to be considered for this role. Applications through email will not be accepted.** We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility\_services/Accessibility\_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility\_services) for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information. Created: Canada, ON, Toronto **Bell, one of Canada's Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)**