**Job Summary** Join our dynamic team as a Customer Service Specialist in the Healthcare Call Center domain. With a focus on delivering exceptional service you will handle customer inquiries and provide solutions in a work-from-home environment. This night shift role requires 2 to 4 years of experience in customer service specifically within healthcare call centers ensuring a seamless experience for our clients. **Responsibilities** + Handle customer inquiries efficiently ensuring a high level of satisfaction and resolution. + Provide accurate information and solutions to healthcare-related queries from customers. + Utilize your expertise in healthcare call centers to address complex issues and escalate when necessary. + Maintain detailed records of customer interactions ensuring data accuracy and confidentiality. + Collaborate with team members to improve service delivery and share best practices. + Adapt to new technologies and processes to enhance customer service experience. + Monitor and report on customer feedback to identify areas for improvement. + Ensure compliance with company policies and healthcare regulations in all interactions. + Participate in training sessions to stay updated on industry trends and company offerings. + Support continuous improvement initiatives by providing insights and suggestions. + Engage with customers empathetically understanding their needs and concerns. + Manage multiple tasks efficiently in a fast-paced work-from-home environment. + Contribute to the companys mission by delivering exceptional service that impacts society positively. **Qualifications** + Possess strong communication skills both verbal and written to interact effectively with customers. + Demonstrate proficiency in using customer service software and tools. + Have a solid understanding of healthcare call center operations and protocols. + Exhibit problem-solving abilities to address customer issues promptly. + Show adaptability to work night shifts and manage time effectively. + Display a customer-centric approach prioritizing customer satisfaction. + Maintain a high level of professionalism and confidentiality in all interactions. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification in customer service. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.