As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

Purpose of the position

 

Spare Parts Technical Support Engineer is the main point of contact for spare parts enquiries. Delivers the best customer support by advising our service network with right part numbers or retrofit kits to buy.

 

Main tasks and responsibilities

 

Support our service network in identifying the right spare parts and retrofit kits to drive customer satisfaction. Perform customer request handling via JIRA, use of: E-Commerce platform, SAP ERP system, Windchill, Product Data Management Link and C-Service. Speed up responsiveness and secure functionality of Hiab products and parts flow Collaborate in aligning our part assortment with the parts catalogues teams (C-Service) Collaborate with the Product Lifecycle Management, Parts Catalogues, Sourcing and R&D teams Based of case statistics proposes process improvements to drive down the number of tickets, customer satisfaction or work of related team Support the service team for service & circular letters from Product Support.

 

What you’ll need to succeed

 

Education:

Relevant and completed education in Electrical, Hydraulic and/or mechanical engineering.

 

Experience:

Previous experience on a similar position as an added value. 5 years of relevant experience in a technical/commercial role in a service environment

 

Competencies:

 

Customer focus  Teamplayer   High integrity and excellent interpersonal skills Self starter Proactive Self-motivated Entrepreneurial personality Well developed and effective verbal and written communication skills used in working with peers and employees at all levels of the organisation. Prosper diversity and inclusion Strong interpersonal and communication skills to effectively deal with internal customers A strong interest in engineering and technology development Ability to drive and execute change

 

 

Language skills:

 

Local Language English - B2 You will be part of

 

Working with specialists in an international environment; Comfortable workplace and friendly atmosphere; Medicover Healthcare package; Multisport for you and your family; UNIQA Insurance for life; Hybrid working system; Co-financing parking Office 5 minutes from SKM train station.
  Interested to join?

 

Please submit your CV. 

 

 

 

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.  
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com