As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

Purpose of the position

 

 

Support the Dealer network with queries related to spare part incl. Webshop and Case Management  placed questions Liaise with Dealers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment Act as a go to person and expert solution provider;  drive improvements and harmonise & standardise processes Coordinate the parts return process in relation to credit note issuing

 

Main tasks and responsibilities

 

Develop and maintain best practice of the Function/Team processes (improvement drive) Consulting cases internally with Technical Support and Parts Assortment incl. overseeing the resolution time Provide good customer service for internal and external customers and find ways to improve the experience Support access management in Hiab relevant systems Dispute management and First Contact point, responsible for suggesting resolutions Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies Identify process improvement opportunities and support the implementation Provide correct documentation for requested Parts Ensure a professional customer-oriented function both externally and internally Follow up of backlogs Support regarding Webshop access management and initial assistance / training Close collaboration with logistics in organization of (special) express deliveries Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety

 

What you’ll need to succeed

 

Education:

 

Relevant degree in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically oriented business administration)

Experience:

 

Min 2 years of relevant experience in the defined Function Proven experience in effective stakeholders communication on different level SAP system knowledge would be preferable but is not essential

 

Competencies:

 

Fluency in both written and spoken German - obligatory (C1) ; English - on communicative level (B2) Ability to work independently Self-starter & Self-motivated, proactive Strong interpersonal and communication skills to effectively deal with internal & external customers Competency in Google applications including Slides, Sheets, Docs and G-Mail will be an asset General Business understanding and knowledge of KPI and customer success criteria Ability to work with change, new process implementation Caring, reliable and pioneering  Good sense for details Willingness to travel if required   

 

 

What We Offer

 

 

Working with specialists in an international environment; Comfortable workplace and friendly atmosphere; Medicover Healthcare package; Multisport for you and your family; UNIQA Insurance for life; Hybrid working system; Co-financing parking Office 5 minutes from SKM train station.
 

 

Interested to join?

 

Please submit your CV. 

 

 

 

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.  
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com