As an Interpreter at PHC, you will provide comprehensive interpretation and translation for non-English speaking people, their families, and health center staff. This position typically works at PHC East Side Clinic and is scheduled Monday - Friday 8 AM - 5 PM. You may occasionally be needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. What You Will Do + Provides accurate and effective interpretation of the patient or client encounter, including medical or dental procedures. Interaction may occur in person and/or on the telephone. + Explains written documents, correspondence and brochures to ensure understanding of patients/clients. + Provides information and consultation to health center staff regarding cultural or ethnic issues. + Prioritizes patient appointments according to guidelines and achieves visit expectations of a minimum of 9 patient visits per session. + Refers patient concerns/issues to appropriate Patient Care Team member. + Performs other duties as assigned. Qualifications You Will Need + High School Diploma or equivalent. + A minimum of 1 year experience as interpreter and translator. + Bilingual in specified language and familiarity with culture involved. + Basic computer skills with proficiency using Microsoft Office applications, EMR and internet-based application. + Ability to explain written documents in another language + Excellent customer service skills. + Strong problem-solving and analytical skills with ability to apply critical thinking. + Demonstrates professionalism with ability to remain calm in all situations and show empathy. + Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. + Organization and prioritization skills. + Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels. + Detail oriented with high degree of accuracy We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $15.50-19.40. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum of $23.25 per hour. In addition to base pay, PHC offers a comprehensive benefits package, including: + Generous PTO accrual + Eight paid holidays + License/certification fee reimbursement* + Paid time off for continuing education & continuing education reimbursement* + Tuition reimbursement program + 401k with company match + Medical insurance + Dental insurance + Vision insurance + Life & disability insurance + Flexible spending & health savings accounts + Supplemental accident & critical illness insurance + Discounted pet insurance + PHC Pride rewards program Visit https://phciowa.org/careers for a summary of PHC’s benefits. *Applies to positions requiring clinical licensure or certification. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community (https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1a81e9ec-0004-4bf2-aadc-f982de3a9509&ccId=19000101\_000001&lang=en\_US&selectedMenuKey=CurrentOpenings) | Facebook (https://www.facebook.com/primaryhealthcareiowa) | Instagram (https://www.instagram.com/phciowa/) | LinkedIn (https://www.linkedin.com/company/primary-health-care-iowa/mycompany/verification/) | TikTok (https://www.tiktok.com/@phciowa?\_t=8Wy7yQMltsI&\_r=1&fbclid=IwAR3eYN31kfbNlQj1vmHoMlkGwCN5oZkmlwmxOs1OSAGcM7pdbykWuiulBqs) Monday - Friday 8 AM - 5 PM 40 Hours Per Week