Spanish customer support agent (m/f/d)
Transcom
General Information Location Zagreb Job ID 7650 Job Category Customer Service Representative (CSR) Language Requirement Spanish Description & requirements Description Be a part of something special where you help create magical moments for guests of all ages! We’re looking for outstanding Customer support agents to engage guests through entertaining and magical interactions!
What’s In It For You?Full-time contractWorking from homeFull equipmentCompetitive wages Paid trainingGreat work/life balanceFriendly and fun work environmentWork experience for a global entertainment company
Join us as a Spanish customer support agent! Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!Effortlessly engage with guests, actively listen, and provide impeccable guest serviceIdentify and resolve issues that impact guests’ experiencesChannel escalated issues to appropriate supervisory staffMultitask in systems while patiently providing updates or instructions to guestsWork independently with discipline and motivation to succeed in a virtual environmentWork in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls
Requirements:Excellent Spanish written and verbal communication skills (C1)Good English written and verbal communication skills (B1/B2)Able to maintain 100% strict adherence to the assigned scheduleAble to work a variety of shifts, including: evenings, weekends, and holidaysStrong computer knowledgeCourteous and friendly with high level of professionalismWillingness to follow procedures and adhere to policiesAble to multitask while talking to guests on the phoneAble to thrive in a fast-paced work environmentAble to actively listen to guest needs and demonstrate empathyExperience troubleshooting basic online retail store process preferredPrevious call center and/or work from home experience preferred
What Life at Transcom is like?
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 90 offices across 28 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
What’s In It For You?Full-time contractWorking from homeFull equipmentCompetitive wages Paid trainingGreat work/life balanceFriendly and fun work environmentWork experience for a global entertainment company
Join us as a Spanish customer support agent! Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!Effortlessly engage with guests, actively listen, and provide impeccable guest serviceIdentify and resolve issues that impact guests’ experiencesChannel escalated issues to appropriate supervisory staffMultitask in systems while patiently providing updates or instructions to guestsWork independently with discipline and motivation to succeed in a virtual environmentWork in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls
Requirements:Excellent Spanish written and verbal communication skills (C1)Good English written and verbal communication skills (B1/B2)Able to maintain 100% strict adherence to the assigned scheduleAble to work a variety of shifts, including: evenings, weekends, and holidaysStrong computer knowledgeCourteous and friendly with high level of professionalismWillingness to follow procedures and adhere to policiesAble to multitask while talking to guests on the phoneAble to thrive in a fast-paced work environmentAble to actively listen to guest needs and demonstrate empathyExperience troubleshooting basic online retail store process preferredPrevious call center and/or work from home experience preferred
What Life at Transcom is like?
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 90 offices across 28 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
Por favor confirme su dirección de correo electrónico: Send Email