About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Maldives at Landaa Giraavaru prides itself on the commitment to the Golden Rule philosophy “Treat Others as you Wish to be Treated” and strives to provide the best possible experience for both our guests and employees. Due to the importance that we place on our employees’ well-being, The Four Seasons has been listed in the FORTUNE Magazine as one of the “100 Best Companies to Work For” rankings ever since 1998. The Four Seasons Resort Maldives at Landaa Giraavaru has 103 spacious luxury villas, 4 Restaurants and 2 Bars combining innovative recreation with the raw natural beauty of the Baa Atoll, which is a UNESCO Biosphere Reserve. Whether it’s the jungle-based Antigravity YOGA or manta ray experiences or endless white beaches, the incredible setting of Landaa Giraavaru provides an amazing living environment.

About Us

The Four Seasons Resort Maldives at Landaa Giraavaru prides itself on the commitment to the Golden Rule philosophy “Treat Others as you Wish to be Treated” and strives to provide the best possible experience for both our guests and employees. Due to the importance that we place on our employees’ well-being, The Four Seasons has been listed in FORTUNE Magazine as one of the “100 Best Companies to Work For” rankings ever since 1998.

The Four Seasons Resort Maldives at Landaa Giraavaru has 103 spacious luxury villas, 4 Restaurants, and 2 Bars combining innovative recreation with the raw natural beauty of the Baa Atoll, which is a UNESCO Biosphere Reserve. Whether it’s the jungle-based Antigravity YOGA or manta ray experiences or endless white beaches, the incredible setting of Landaa Giraavaru provides an amazing living environment.

Accolades earned by Four Seasons Resort Maldives in the past few years 

2020: World Spa & Wellness Awards 2020 | Best Resort Spa in Asia & Australasia | Four Seasons Resorts Maldives at Landaa Giraavaru

2020: Spa China Awards 2020 | Global Wellness Resort of the Year | Four Seasons Resorts Maldives at Landaa Giraavaru

2020: Condé Nast Traveler Spa Awards 2020 | Most Meaningful Experience | The Spa and Ayurvedic Retreat, Four Seasons Resort Maldives at Landaa Giraavaru

2020: Scuba Diving Readers’ Choice Awards 2020 | Ranked #1 Liveaboard for Level of Luxury (Pacific & Indian) | Four Seasons Explorer

2021, 2022 & 2023: Forbes Five-Star Award

Special Requirements

Has 2 to 3 years of relevant experience in Spa therapy or Spa ReceptionPassed O-levelsPossesses excellent English, math and psychometric abilitiesPossesses aptitude and upward mobilityTechnical education in physiotherapy, massage or holistic treatments is preferredWilling to conduct cross gender treatments

Major Responsibilities

General

Is directly responsible for the day to day key processes in his/her area of workAssists his/her supervisor in executing the day to day operational requirementsAssumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role modelAttends all scheduled training sessionsActively offers operational, employee and customer (internal and external) related feedback to managementDisplays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

Departmental - Treatments

Provides professional treatments including massage, facial treatments and body treatments in a sensitive and personalized manner and following company standards and procedures; Determines guest needs and preferences by asking pertinent questionsPossesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells treatments, packages and retail items in a sensitive and personalized mannerHandles guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occurHas a thorough understanding of all services including benefits, indications & contraindications for each of the treatments; applies professional products safely and accuratelySets-up and maintains spa treatment rooms in an immaculate manner; maintains stocks of operating and guest supplies in the work areasPerforms retail transactions

Departmental - Reception

Takes guest bookings for Spa services by voice or correspondence; processes bookings and issues confirmations to guests in an accurate and timely mannerPossesses a high degree of product knowledge and relevant technical skills; Intuitively recommends and effectively upsells treatments, packages and retail items in a sensitive and personalized manner;Has a thorough understanding of all services including benefits, indications & contraindications for each of the treatmentsMaintains guest history recordsConducts facility tours; Follows hotel's telephone etiquettePerforms retail transactionsFollow up on Engineering Requests

Specific Responsibilities and Tasks

General

Adheres to the hotel's code of conduct and grooming & hygiene standardsIs seen as working hands-on, assists colleages in crunch times; Walks the talkActively participates in briefings and meetingsMaintains a clean and orderly work area and promotes a safe working environmentPerforms any additional duties as assigned

Departmental

Is proficient in the use of the reservations softwareReads and update the daily logIdentifies and reports facility maintenance issues and equipment related problems immediately to managerPrepare & serve spa drinks & maintain highest level of hygieneYou may be employed with the intention of initially having you focused exclusively on Spa treatments or Spa Reception depending on your previous experience & natural ability.  To progress to the next level of Supervisor you will need to be proficient in both spa treatments & spa reception at this level.

What to expect from your workplace…You will: 

Be part of a culture built on mutual respect, a growing world of opportunities, and an environment that supports a personal drive for excellence.Be a member of a cohesive teamHave the ability to demonstrate your unique personality and service style while fulfilling the brand standards of Four Seasons.Have career growth opportunities both within the Maldives and worldwide at other Four Seasons properties.Be part of a competitive pay and benefits plan.Enjoy a variety of gym, sports, diving, and snorkeling activities