The Spa Supervisor assists in overseeing the daily operations of the spa to ensure a luxurious, seamless, and rejuvenating experience for all guests. This role includes supervising the spa team, ensuring service excellence, maintaining cleanliness and ambiance, and supporting administrative tasks. The Spa Supervisor acts as a key point of contact between therapists, reception staff, and spa leadership.
Key Responsibilities:Assist in the daily supervision and coordination of spa operations, including treatments, reception, locker rooms, and retail areas.
Ensure guests receive outstanding service from arrival to departure, aligned with brand standards.
Monitor appointment scheduling, therapist assignments, and service flow to optimize productivity and guest satisfaction.
Support the recruitment, training, coaching, and scheduling of spa team members.
Conduct regular walkthroughs to ensure cleanliness, safety, and readiness of all spa areas.
Resolve guest complaints or concerns professionally and promptly.
Assist with inventory management of spa products, towels, amenities, and retail stock.
Ensure all team members comply with health and safety regulations and hygiene protocols.
Support marketing efforts and promotions in collaboration with the Spa Manager.
Act as Manager on Duty in the absence of the Spa Manager.
Position Summary:The Spa Supervisor assists in overseeing the daily operations of the spa to ensure a luxurious, seamless, and rejuvenating experience for all guests. This role includes supervising the spa team, ensuring service excellence, maintaining cleanliness and ambiance, and supporting administrative tasks. The Spa Supervisor acts as a key point of contact between therapists, reception staff, and spa leadership.
Key Responsibilities:Assist in the daily supervision and coordination of spa operations, including treatments, reception, locker rooms, and retail areas.
Ensure guests receive outstanding service from arrival to departure, aligned with brand standards.
Monitor appointment scheduling, therapist assignments, and service flow to optimize productivity and guest satisfaction.
Support the recruitment, training, coaching, and scheduling of spa team members.
Conduct regular walkthroughs to ensure cleanliness, safety, and readiness of all spa areas.
Resolve guest complaints or concerns professionally and promptly.
Assist with inventory management of spa products, towels, amenities, and retail stock.
Ensure all team members comply with health and safety regulations and hygiene protocols.
Support marketing efforts and promotions in collaboration with the Spa Manager.
Act as Manager on Duty in the absence of the Spa Manager.
Qualifications:Minimum 2 years of experience in spa or wellness operations, with at least 1 year in a supervisory or lead role.
Background in hospitality, wellness, or beauty industry preferred.
Strong organizational and customer service skills.
Excellent interpersonal and communication abilities.
Knowledge of spa software systems (e.g., Book4Time, Zenoti, or similar).
Certification in massage therapy, esthetics, or wellness (optional but advantageous).
Fluent in English; additional languages are a plus.
Qualifications:Minimum 2 years of experience in spa or wellness operations, with at least 1 year in a supervisory or lead role.
Background in hospitality, wellness, or beauty industry preferred.
Strong organizational and customer service skills.
Excellent interpersonal and communication abilities.
Knowledge of spa software systems (e.g., Book4Time, Zenoti, or similar).
Certification in massage therapy, esthetics, or wellness (optional but advantageous).
Fluent in English; additional languages are a plus.