Spa Supervisor
Rosewood Hotels and Resorts
Job Description OVERVIEW/BASIC FUNCTION: Responsible for the supervision of the Spa team and assisting management in training, counseling, motivating and coaching all spas associates; serves as a role model.
RESPONSIBILITIES: • Utilizing interpersonal and communication skills to lead, influence, and encourage others; demonstrating honesty/integrity; leads by example. • Encourage and build mutual trust, respect, and cooperation among team members. • Serve as a role-model to demonstrate appropriate behavior. • Train staff on treatment protocols and product knowledge. • Provide guidance and setting and monitoring performance standards. • Coach and develop team members by creating expectations for continual improvement, providing challenging tasks and assignments, holding development discussions, and constructing and executing development plans. • Maintain professional appearance and personal hygiene of self and team members as per grooming standards. • Responsible for the upkeep of dispensary, therapists break room, linen storage and treatment rooms • Have full knowledge of all spa services, salon services and retail products. Recognize the importance of sales in all aspects of role. • Prepare reports as required and handle Oasys procedures. • Conduct and take part in walk through for evaluation or informational purposes. • Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment. • Ensure a comfortable work environment for treatment providers and guests • Speak to guests and co-workers using clear, appropriate and professional language. • Answer telephones using appropriate etiquette • To attend all mandatory meetings as directed • Handle emergencies that arise when on duty alone, notifying appropriate personnel • Provide superior service to our customers (internal and external) at all times. • Carry out any additional duties and tasks when requested
QUALIFICATIONS:• Experience: Minimum 2 years’ experience in a luxury spa environment, preferably within a luxury hotel. • Education: High school diploma. Diploma or degree in a related field. • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Technical Skills: Ability to: a. Perform job functions with attention to detail, speed and accuracy. b. Prioritize, organize and follow up. c. Be a clear thinker, remaining calm and resolving problems using good judgment. d. Follow directions thoroughly. e. Understand guest’s service needs. f. Work cohesively with co-workers as part of a team. g. Work with minimal supervision. h. Maintain confidentiality of guest information and pertinent hotel data. i. Knowledge of SpaSoft is an asset. j. Knowledge of Oasys is an asset. • Language: Required to speak, read and write English. Additional language is an asset • Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
RESPONSIBILITIES: • Utilizing interpersonal and communication skills to lead, influence, and encourage others; demonstrating honesty/integrity; leads by example. • Encourage and build mutual trust, respect, and cooperation among team members. • Serve as a role-model to demonstrate appropriate behavior. • Train staff on treatment protocols and product knowledge. • Provide guidance and setting and monitoring performance standards. • Coach and develop team members by creating expectations for continual improvement, providing challenging tasks and assignments, holding development discussions, and constructing and executing development plans. • Maintain professional appearance and personal hygiene of self and team members as per grooming standards. • Responsible for the upkeep of dispensary, therapists break room, linen storage and treatment rooms • Have full knowledge of all spa services, salon services and retail products. Recognize the importance of sales in all aspects of role. • Prepare reports as required and handle Oasys procedures. • Conduct and take part in walk through for evaluation or informational purposes. • Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment. • Ensure a comfortable work environment for treatment providers and guests • Speak to guests and co-workers using clear, appropriate and professional language. • Answer telephones using appropriate etiquette • To attend all mandatory meetings as directed • Handle emergencies that arise when on duty alone, notifying appropriate personnel • Provide superior service to our customers (internal and external) at all times. • Carry out any additional duties and tasks when requested
QUALIFICATIONS:• Experience: Minimum 2 years’ experience in a luxury spa environment, preferably within a luxury hotel. • Education: High school diploma. Diploma or degree in a related field. • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Technical Skills: Ability to: a. Perform job functions with attention to detail, speed and accuracy. b. Prioritize, organize and follow up. c. Be a clear thinker, remaining calm and resolving problems using good judgment. d. Follow directions thoroughly. e. Understand guest’s service needs. f. Work cohesively with co-workers as part of a team. g. Work with minimal supervision. h. Maintain confidentiality of guest information and pertinent hotel data. i. Knowledge of SpaSoft is an asset. j. Knowledge of Oasys is an asset. • Language: Required to speak, read and write English. Additional language is an asset • Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
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