**Description:** **The Hotel:** Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings. At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. **Roles and Responsibilities include but are not limited to:** ** Starting rate: $23.00 per hour potential commission Spa Supervisors form a professional and operational partnership with spa management. This requires a comprehensive knowledge of all spa positions and their function, and includes furthering guest relations, managing payroll, scheduling, coordinating and booking large groups, promoting safety & sanitation, and other administrative duties. The ideal candidate would support staff development, addresses colleague interests, and plays an active role in achieving a positive work environment. · Supervise the operations of the front desk and locker rooms to ensure an optimal level of service and hospitality is provided to the guests. · Training, direct the work of, resolve concerns, and coaching & counseling. · Resolve guest complaints in a quick, efficient manner to maintain a high level of guest satisfaction and quality service. · Courteously answers inquiries from potential group bookings, books said group, and acts as a point of contact for any group needs. · Maintains strong guest relations by keeping up-to-date of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in-person and on telephone. · Operates the Book4time, Micros, and Dimensions. · Performs other duties as assigned, requested or deemed necessary by management. **Qualifications:** **Qualifications:** · Minimum 2 years of experience in spa, wellness, or hospitality operations · Strong leadership and team management skills · A true desire to satisfy the needs of staff and guests in a fast-paced environment · Refined verbal and written communication skills · Basic computer and booking software proficiency · Previous supervisory or leadership experience (preferred) · Open availability including weekends and holidays · Ability to communicate in person and on telephone frequently. · Ability to read written communiques and analyze/prepare reports. · Ability to lift up to 50 lbs; limited. · Ability to push and pull a linen cart/beverage cart; limited. · Ability to carry up to 25 lbs.; limited. · Majority of the shift will be standing. **Benefits & Perks** · Opportunities to work around the world with Hyatt Hotels and Resorts · Discounted & Complimentary Hotel Room Nights · Enjoy free employee meals in our employee dining hall · Free covered parking · Medical Dental and Vision Insurance (Full-time colleagues) · Retirement savings plan · Excellent training and professional development · Tuition/Wellness reimbursement, up to $1,000 a year! · Employee Stock Purchase plan · Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more **Our Values:** Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing **About The Hiring Process** We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so. **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._** **Proof of eligibility to work in the United States is required, as well as a completed background check.** **Primary Location:** US-AZ-Scottsdale **Organization:** Grand Hyatt Scottsdale Resort **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Spa **Req ID:** SCO005984 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.