Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Costa d'Este Beach Resort & Spa is a luxury resort located in Vero Beach, Florida. The resort's rooms and suites are spacious and luxuriously appointed, with many offering stunning views of the ocean or the pool. Costa d'Este Beach Resort & Spa is the perfect place to relax and rejuvenate on Florida's beautiful Treasure Coast. The resort's stunning location, luxurious accommodations, and endless amenities make it a popular destination for couples, families, and groups of friends. Overview Supervise and manage all spa staff including therapists, technicians, coordinators, and attendants. Ensure all services are performed professionally and to the highest standards. Monitor spa inventory and order supplies as needed. At the end of each shift, generates needed sales reports as per audit/accounting requirements Handle customer inquiries, complaints, and feedback to ensure total client satisfaction. Implement and monitor schedules to maximize staff efficiency and client satisfaction. Maintains good relationships with colleagues and contributes to team spirit Interacts with other departments to provide additional or specialized guest services Provide the highest quality of service to guests at all times. Performs all other duties as deemed necessary by management. Qualifications High school diploma or equivalent required. Minimum of 3 years of experience in a spa or related field. Previous supervisory experience is preferred. Certified in spa therapy or massage therapy is a plus First Aid and CPR certifications are advantageous. Excellent leadership and management skills. Strong organizational and multitasking abilities. Exceptional customer service skills. Ability to work under pressure and handle challenging situations. Proficient in Microsoft Office Suite and spa management software. Compensation Range The compensation for this position is $18.00/Hr. - $20.00/Hr. based on qualifications and experience.