**Additional Information** **Job Number** 25131713 **Job Category** Spa **Location** The St. Regis La Bahia Blanca Resort Tamuda Bay, 267 Route Fnideq, Fnideq, Morocco, Morocco, 93200VIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20La%20Bahia%20Blanca%20Resort%20Tamuda%20Bay%2C%20267%20Route%20Fnideq%2C%20Fnideq%2C%20Morocco%2C%20Morocco%2C%2093200) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** -Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. -Supports of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies. **CANDIDATE PROFILE** **Education and Experience** • High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. **CORE WORK ACTIVITIES** 1. **Spa & Fitness:** **Supporting Management of Spa Operations and Budgets** • Assumes the responsibilities of the Spa Director in his/her absence. • Ensures all employees have the proper supplies, equipment and uniforms. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. • Manages supplies and equipment inventories within budget. • Maintains cleanliness of spa and related areas and equipment. • Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. **Ensuring and Delivering Exceptional Customer Service** • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. • Strives to improve service performance. **Conducting Human Resources Activities** • Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Ensures employees understand expectations and parameters. • Brings issues to the attention of the department manager and Human Resources as necessary. • Observes service behaviors of employees and providing feedback to individuals. • Participates in employee progressive discipline procedures. • Participates in an on-going employee recognition program. • Reviews comment cards and guest satisfaction results with employees. • Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Supervises on-going training initiatives and conducting training when appropriate. • Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. 1. **Recreation** : **Supporting Recreation Operations** + Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. + Monitors quality, standards and meets the expectations of the customers on a daily basis. + Demonstrates knowledge of job-relevant issues, products, systems, and processes. + Schedules events, programs, and activities, as well as the work of others. + Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. + Develops specific goals and plans to prioritize, organize, and accomplish your work. + Supports the management of outside vendors including water sports and scuba. + Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs. + Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.). + Manages group activities including sand painting, bon fires, and team building events. + Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units. **Providing and Ensuring Exceptional Customer Service** + Serves as a role model to demonstrate appropriate behaviors. + Provides services that are above and beyond for customer satisfaction and retention. + Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed. **Conducting Human Resources Activities** + Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. + Participates in the performance appraisal system process, giving feedback when needed. + Coordinates training activities for employees in department. + Encourages and builds mutual trust, respect, and cooperation among team members. + Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.