A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist guests and clients in an appropriate and timely mannerManage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and servicesEnsure client experience is proficient including bookings, payments, and consultation cardsAdhere to cash handling proceduresInteract and communicate effectively with clients, members, team members, guests, and management teamUp-sell with latest departmental incentivesReport accidents, maintenance issues, or other incidentsEnsure compliance with all health and safety regulations

What are we looking for?
 

A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Committed to delivering a high level of customer serviceExcellent grooming standardsExcellent attention to detailHigh standards of cleanlinessAbility to work in a consistently professional and helpful manner

Previous spa experience

 

 

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!